Enterprise Account Executive

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TailorMed

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2018

⚕️ Seguro de Saúde

💳 Fintech

💊 Farmacêutico

Healthcare Insurance • Fintech • Pharmaceuticals

A TailorMed é uma plataforma inovadora projetada para remover barreiras no acesso à saúde, com foco na acessibilidade e acesso para os pacientes. A empresa oferece uma solução abrangente de navegação financeira que ajuda pacientes e provedores a gerenciar eficientemente os custos médicos. Com parcerias em todo o ecossistema de saúde, a TailorMed visa garantir que cada paciente receba o tratamento necessário sem atrasos ou encargos financeiros.

Descrição

• Personally manage a limited portfolio of marquee enterprise accounts as a strategic sponsor and advisor. • Guide customers through complex, organization-wide initiatives to drive adoption and measurable ROI. • Use data, reporting, and case studies to tell the TailorMed story and demonstrate the value driven in each account. • Lead Executive Business Reviews and strategic planning sessions for top-tier accounts. • Shape and evolve TailorMed’s enterprise customer success strategy, engagement models, and value frameworks. • Partner with Sales and Commercial Leadership to drive renewals, uncover expansion opportunities, and achieve long-term account growth. • Support complex negotiations by clearly articulating customer value and outcomes. • Proactively identify portfolio-wide risks and mobilize cross-functional teams to protect retention. • Over time, lead, mentor, and develop a growing team of Enterprise Customer Success leaders. • Coach and mentor team members on executive presence, consultative engagement, and commercial acumen. • Represent the voice of enterprise customers internally, influencing product strategy and roadmap priorities. • Collaborate with Product, R&D, Operations, and Executive Leadership to align customer needs with company priorities. • Design and refine Customer Success processes, playbooks, and operating models to support scale. • Introduce new approaches to customer engagement, value measurement, and team enablement. • Maintain deep expertise in TailorMed’s platform, healthcare trends, and enterprise best practices. • Represent Customer Success in executive-level discussions and company-wide initiatives. • Champion a customer-first mindset while balancing customer advocacy with commercial outcomes.

🎯 Requisitos

• 10+ years of experience in Customer Success, Account Management, or Strategic Partnerships in a high-growth B2B SaaS environment; healthcare experience preferred. • Proven experience leading and scaling Customer Success teams supporting enterprise customers. • Strong track record managing complex enterprise accounts and engaging C-suite stakeholders. • Demonstrated success driving renewals, expansions, and revenue growth through value-based partnerships. • Experience developing Customer Success strategies, engagement models, or operating frameworks. • Strategic, analytical thinker with strong executive communication skills. • Comfortable partnering with Product, R&D, and IT organizations. • Ability to lead through ambiguity and manage competing priorities. • Willingness to travel approximately 20%.

🏖️ Benefícios

• Competitive salary + equity • Premium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support - all effective from your first day of work • 401(k) plan with a 4% employer match • Paid holidays, vacation, and sick leave • Six weeks of paid parental leave • Company-paid life insurance • New MacBook, plus all of the equipment and technology you’ll need to be successful in your role