AI Deployment Strategist, Solutions Engineer

🕒 Julho 13

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $165.000 - $207.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

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Talkdesk

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2011

🤝 B2B

🤖 Inteligência Artificial

🏥 Saúde

💰 $230.000.000 Series D em 2021-08

B2B • Artificial Intelligence • Healthcare

A Talkdesk® é uma líder global em centros de contato na nuvem para empresas de todos os tamanhos. O Talkdesk CX Cloud e os Industry Experience Clouds ajudam as empresas a oferecer um serviço ao cliente moderno, do seu jeito. Nossa plataforma de centro de contato confiável, flexível e inovadora aproveita a IA e a automação para alcançar resultados excepcionais para seus clientes e melhorar os resultados financeiros. Saiba mais e faça uma demonstração auto-guiada em www.talkdesk.com.

Descrição

• Own the AI Lifecycle: Lead end-to-end customer engagements, from initial discovery and strategic scoping to hands-on deployment, value realization, and executive readout. • Be a Strategic Consultant & Thought Leader: Act as the primary technical advisor and consultant for our customers. Lead workshops, cut through the industry hype to guide their AI strategy, and build trust-based relationships with senior stakeholders by connecting technical capabilities to tangible business outcomes. • Design & Build AI Agents: Dive deep into customer workflows to design, build, and iterate on AI agents. While you will partner closely with our Forward Deployed Engineering team on complex integrations, you are expected to have the hands-on ability to configure and deploy agents yourself. • Develop the Playbook: You are building our deployment motion from the ground up. You will be responsible for creating and refining the playbooks, best practices, and processes that will scale our AI program. • Drive Business Impact: Identify and prioritize high-impact use cases that generate clear, decision-ready signals tied to business value. Your success is measured by the outcomes you deliver for our customers and the growth you drive for Talkdesk. • Shape the Product: Act as the voice of the customer, providing a tight feedback loop to our Product and Engineering teams to help shape the future of our AI platform.

🎯 Requisitos

• 3+ years of experience in a customer-facing, technical role such as Solutions Engineering, Technical Consulting, Customer Success, or Product Management. • Consultative AI Expertise: A consultative approach and the ability to act as an AI thought leader—educating customers on market trends, best practices, and the transformative potential of agentic AI. • A proven track record of taking ownership over complex, ambiguous projects and delivering measurable results in a fast-paced environment. • Strong technical aptitude with hands-on experience deploying AI, automation, or enterprise SaaS solutions. Direct experience with AI agents, LLMs, and related frameworks is a must. • Exceptional communication and presentation skills, with the ability to command a room, articulate complex technical concepts to both technical and executive audiences, and drive alignment. • A "seller mindset" with commercial instincts; you are comfortable engaging in deal conversations and are motivated by driving customer value and expansion. • High-agency and a "first principles" approach to problem-solving. You can see what needs to be done and have the bias for action to do it without being asked.

🏖️ Benefícios

• Medical, Dental, Vision, Life and Disability Insurance • Employee Assistance Program (EAP) • 401(k) plan • Uncapped paid time off for exempt employees • Accrual-based paid time off for non-exempt employees • 14 paid holidays each year • Uncapped paid sick leave for exempt employees