Manager, Talent Operations

🕒 Outubro 30

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $114.500 - $171.500 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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Talkdesk

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2011

🤝 B2B

🤖 Inteligência Artificial

🏥 Saúde

💰 $230.000.000 Series D em 2021-08

B2B • Artificial Intelligence • Healthcare

A Talkdesk® é uma líder global em centros de contato na nuvem para empresas de todos os tamanhos. O Talkdesk CX Cloud e os Industry Experience Clouds ajudam as empresas a oferecer um serviço ao cliente moderno, do seu jeito. Nossa plataforma de centro de contato confiável, flexível e inovadora aproveita a IA e a automação para alcançar resultados excepcionais para seus clientes e melhorar os resultados financeiros. Saiba mais e faça uma demonstração auto-guiada em www.talkdesk.com.

Descrição

• Own the recruiting technology stack, including Greenhouse, GoodTime, LinkedIn Recruiter, Juicebox, CoderPad and Workday integrations • Evaluate, renew and negotiate vendor relationships using usage data and forecasts • Configure and optimize recruiting tools and retire unnecessary systems • Automate repetitive work through integrations, no-code tools and AI • Build Greenhouse and GoodTime workflows to reduce handoffs, errors and turnaround time • Pilot useful recruiting technology and AI solutions • Define recruiting metrics and build dashboards for pipeline health, time to fill, offer acceptance and recruiter capacity • Build automated reports and maintain clean ATS data • Lead, coach and develop Talent Operations Coordinators • Design schedules and coverage across time zones • Set service levels and measure team performance • Create, standardize and document recruiting processes and maintain the knowledge base • Train recruiters and hiring managers on tools and processes and improve adoption • Partner with People, Legal, Finance, Compensation and IT on offers, contracts and approval workflows • Support international hiring and country-specific offer and contract requirements • Ensure offers and contracts comply with local employment law, pay transparency rules and internal policies • Partner with Legal and People on hiring compliance

🎯 Requisitos

• 6+ years in talent operations, recruiting operations, recruiting systems or people analytics at a fast-growing tech company, including experience leading a team • Deep, hands-on ATS experience, ideally as a Greenhouse admin configuring workflows, permissions, reports and integrations • Experience using integrations, no-code automation tools or AI to remove manual work • Strong analytical skills • Fluency in Excel or Google Sheets, including lookups, pivot tables and automated reports • Experience building dashboards in a BI or reporting tool • Hands-on experience managing offers and employment documentation, including offer letters, contracts, approvals and handoff to onboarding • Working knowledge of US employment law and hiring compliance, including pay transparency, exempt vs. non-exempt classification, I-9, background checks and EEO • Understanding of differing hiring requirements across countries • Experience evaluating, buying and negotiating with HR technology vendors • Experience supporting hiring across multiple countries • Strategic, independent mindset • Clear communication and confidence presenting to senior leaders

🏖️ Benefícios

• Equity long-term incentives may be available • Short-term bonus or commission may be available • Medical, Dental, Vision, Life and Disability Insurance • Employee Assistance Program (EAP) • 401(k) plan • Uncapped paid time off program for exempt employees • Accrual-based paid time off program for non-exempt employees • 14 paid holidays each year • Paid sick leave for non-exempt employees

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