Senior Enterprise Services Engineer

🕒 3 dias atrás

🏄 California – Remoto

🏄 California – Remote

💵 $154.000 - $236.000 / ano

⏰ Tempo Integral

🟠 Sênior

👷🏻‍♀️ Engenheiro

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Tanium

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2007

🔒 Cibersegurança

🏢 Corporativo

☁️ SaaS

Cybersecurity • Enterprise • SaaS

Tanium é uma empresa de cibersegurança especializada em fornecer visibilidade e controle de endpoints em tempo real para grandes organizações. Ao oferecer insights sobre segurança, desempenho e inventário em todos os ativos de TI, a Tanium ajuda as empresas a gerenciar sua infraestrutura com eficiência e a se proteger contra ameaças cibernéticas.

Descrição

• Operate in a highly team-based environment with Technical Support Engineers, fellow Engineers, Customer Success Managers, and Sales Account Managers. • Contribute to each customers' success by operating and maintaining the Tanium platform and its modules to achieve customer-specific Operations, Risk, Compliance, Asset, and Security-focused outcomes. • Identify opportunities for customers to get greater value from the Tanium platform. • Work closely with CSMs on improving Tanium operational status within key accounts. • Provide technical direction to customer IT support staff. • Conduct daily health-checks on assigned accounts and work with Technical Support Engineers on strategic customer activities. • Document best practices and Play Book entries. • Travel Requirements: 25% of time expected to travel.

🎯 Requisitos

• BA/BS or equivalent experience required • 8+ years in the industry with solid technical skills in multiple areas such as networking, security, operations, scripting, and/or programming. • Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python). • Experience with code merging and branching methodologies using GitHub • Experience managing enterprise customers • Prior experience and breadth of knowledge needed to lead customers and internal teams. • Has mastered many new concepts and technologies; continually striving to master the Tanium platform and modules. • Experience with integration of cloud-based services with internally hosted solutions • Critical thinking and problem solving; can break problems down into manageable, ordered piece parts and masterfully convey the problem statement and plan to others. • Troubleshooting; has mastered enterprise-level troubleshooting. • Experience integrating API-based commercial software products • Good Judgement: takes self-governed, consistent, action to prioritize and weigh cost and value in order to determine the action most appropriately aligned with the Tanium and our mission. • Independent; can work on the most complex problems; should be able to complete tasks that are not well documented; participate in projects specific to their current skills and follow established technical support procedures only requiring help on more complex initiatives or issues. • Communication: have mastered executive communication and demonstrate emotional intelligence, and patience, in all forms of communication. • Influencing: demonstrate strong and consistent influence skills, working effectively with their team and strategic customers, to present logical and compelling arguments to enhance innovation and efficiencies. • Leadership: constructively leads in recognizing when conditions have changed, and the team needs to adapt.

🏖️ Benefícios

• Medical, dental and vision plan • Family planning benefits • Health savings account • Flexible spending account • Transportation savings account • 401(k) retirement savings plan with company match • Life, accident and disability coverage • Business travel accident insurance • Employee assistance programs • Disability insurance • Other well-being benefits