Global Director of SMB Renewals

🕒 Fevereiro 27

🐊 Florida – Remoto

🐊 Florida – Remote

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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TeamViewer

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

☁️ SaaS

🤝 B2B

🏢 Corporativo

💰 Series unknown em 2009-02

SaaS • B2B • Enterprise

A TeamViewer é uma empresa de software que oferece ferramentas seguras e baseadas na nuvem para acesso remoto, suporte remoto e experiência digital para funcionários (DEX) destinadas a equipes de TI e empresas. Sua plataforma combina controle remoto, monitoramento e gestão de endpoints, remediação automática e fluxos de trabalho de realidade aumentada para operações de linha de frente — com integrações em sistemas como Microsoft Intune, ServiceNow e Salesforce. A TeamViewer atende negócios de todos os tamanhos com ofertas empresariais especializadas (Tensor, DEX, Frontline), enfatizando segurança, conformidade e gerenciamento escalável de dispositivos.

Descrição

• Own global SMB renewal strategy across all regions, aligned to company retention and growth goals • Build, lead, and develop a high-performing, globally distributed renewals organization • Define coverage models, capacity planning, and segmentation for high-velocity renewals • Establish clear KPIs, performance benchmarks, and operating cadence • Partner closely with Global CSM leadership to align on ownership models, engagement strategy, and customer outcomes across the lifecycle • Drive world-class gross and net retention across SMB and mid-market segments • Own renewal forecasting accuracy and cadence in partnership with Finance and RevOps • Lead renewal execution for short-cycle, high-volume deals with a focus on speed and scale • Collaborate with CSM leaders to proactively identify churn risk, expansion signals, and renewal readiness • Ensure clear handoffs and shared accountability between CSMs and Renewals teams • Design and optimize renewal processes that balance automation and human touch • Partner with RevOps to implement tooling, workflows, and playbooks (CRM, billing, automation) • Align renewal and CSM processes to ensure consistent data, visibility, and customer engagement • Drive continuous improvement through experimentation, A/B testing, and data insights • Work in close partnership with Global CSM leadership to define engagement models, renewal timing, and escalation paths • Partner with Rev Ops, Marketing and Sales Leadership on renewal ownership models and expansion alignment • Champion a customer-first mindset while protecting and growing recurring revenue • Coach leaders and frontline managers on deal strategy, negotiation, and customer outcomes • Build a culture of accountability, operational excellence, and cross-functional collaboration

🎯 Requisitos

• 8–12+ years in Renewals, Revenue Operations, Sales Operations, or Customer Success leadership • Proven experience leading high-velocity, SMB or mid-market renewal teams at scale • Demonstrated success partnering with Customer Success leadership in a shared-retention model • Strong track record driving retention, forecast accuracy, and operational efficiency • Experience working in a global, matrixed organization • Up to 30% travel requirement

🏖️ Benefícios

• Competitive compensation including stock-based options • Flexible PTO and paid holidays • 401(k) with employer matching • Comprehensive Health insurance package including 100% employer-paid medical coverage • Up to 12 weeks of Parental Leave • Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid • Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings • Open door policy and business casual dress code