Support Analyst III

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TekniPlex

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

🤝 B2B

💊 Farmacêutico

B2B • Pharmaceuticals

A TekniPlex é uma empresa global de ciência dos materiais e embalagens que projeta, fabrica e fornece componentes engenheirados, tubos médicos, filmes especiais e soluções de embalagens para os mercados de saúde, farmacêutico, ciências da vida e de consumo. A empresa oferece serviços de manufatura B2B e serviços técnicos, incluindo extrusão de precisão, embalagens estéreis e utensílios de laboratório para apoiar a entrega de medicamentos, dispositivos médicos e aplicações de produtos de consumo.

Descrição

• Participate in LN implementation efforts (Finance) including process mapping, training key users, preparing training material, guides, go-live activities, and providing project manager with status and potential risks • Collaborate on financial integration document types mapping • Collaborate on end-user support, resolving user-reported issues • Develop Knowledge Base Articles & Work Instructions/User Guides • Facilitate and conduct user training sessions • Work with business to translate needs and work with cross-functional teams, developers, and testers to design, develop, and test new solutions • Work proactively to improve current processes and drive down user support issues • Knowledge sharing with peers & training team members to strengthen the Support Team • Perform other duties as assigned by the reporting manager • Coordinate and manage minor projects

🎯 Requisitos

• 7+ years of troubleshooting experience in LN Finance and manufacturing functional areas • Advanced knowledge in Finance modules (ACP, ACR, and Cost Accounting), General Ledger, databases, Master Data, Sales, Purchasing, and Manufacturing • Technical and functional experience in ERP LN Finance modules, LN Database, defining interfaces between different versions of LN (10.4, Cloud suite, etc.) • Strong analytical and critical thinking skills • Ability to work with business users to collect and document business requirements • Strong IT Computer Science background and Financial/Accounting knowledge • Ability to understand and map financial integrations document types in the Mapping Scheme • Requires Good Coordination and Communication skills within IT and Business teams • Ability to effectively coordinate and manage minor projects • Work experience in a manufacturing environment.

🏖️ Benefícios

• Medical Coverage • Prescription Drug Coverage • Telemedicine • Dental Coverage • Vision Coverage • Employee Assistance Program • Health Savings Account (HSA) • Flexible Spending Account (FSA) • Basic Term Life/AD&D Insurance • Voluntary Life/AD&D Insurance • Short Term Disability (STD) • Long Term Disability (LTD) • Voluntary Buy-Up LTD • Hospital Indemnity • Accident Insurance • Critical Illness • 401(k) Retirement Savings Plan • Daily Pay • Business Travel Insurance • Legal Plan • Identity Protection