Senior Site Reliability Engineer

🕒 2 dias atrás

🇦🇷 Argentina – Remoto

⏰ Tempo Integral

🟠 Sênior

⛑ DevOps & Engenheiro de Confiabilidade do Site (SRE)

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Teladoc Health

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

🏥 Saúde

👥 B2C

☁️ SaaS

💰 $80.000.000 Post-IPO Debt - Teladoc Health em 2016-07

Healthcare • B2C • SaaS

A Teladoc Health é uma empresa de telessaúde que conecta pacientes a prestadores de cuidados por meio de uma plataforma de atendimento virtual que oferece atendimento urgente 24/7, atendimento primário, saúde mental (terapia e psiquiatria), gestão de condições crônicas (diabetes, hipertensão, gerenciamento de peso), consultas especializadas e serviços de bem-estar. Ela atende indivíduos diretamente e faz parcerias com empregadores, planos de saúde, hospitais e sistemas de saúde para fornecer soluções de cuidados virtuais integradas e tecnologia em larga escala.

Descrição

• Define, implement, and improve SLIs, SLOs, and error budgets for critical applications and platform services • Partner with application teams to improve reliability, fault tolerance, scalability, and operational readiness • Identify and eliminate recurring reliability issues through root cause analysis, automation, and architectural improvements • Design resilient systems for Azure region, zone, network, dependency, and deployment failures • Participate in production readiness reviews for services, releases, and infrastructure changes • Build observability across applications, infrastructure, networks, and cloud services • Implement monitoring for latency, traffic, errors, and saturation • Develop dashboards, alerts, logs, traces, and metrics using observability and APM platforms • Create service health dashboards for engineering, operations, and leadership • Analyze performance, bottlenecks, saturation trends, and capacity risks • Improve backup, disaster recovery, failover, and business continuity practices • Implement resiliency patterns including retries, circuit breakers, bulkheads, graceful degradation, and queue-based decoupling • Support and improve production workloads running on Microsoft Azure • Collaborate on secure, scalable Azure architecture • Enforce Azure operational standards for tagging, monitoring, backup, recovery, identity, security, and cost awareness • Conduct blameless post-incident reviews and document root causes, contributing factors, corrective actions, and prevention plans • Improve incident response processes and runbooks with Incident Management, NOC, Help Desk, and application teams • Support cloud security and compliance controls for identity, access, encryption, secrets management, vulnerability remediation, logging, and auditability • Partner with software engineering, product, security, and operations leadership • Mentor the SRE team and serve as technical authority for observability and reliability across mission-critical healthcare workloads

🎯 Requisitos

• 7+ years in site reliability, including hands-on ownership of mission-critical services, through a combination of applicable work experience, training, military experience, or education • Deep Microsoft Azure experience, including Azure Monitor, Application Insights, AKS, and cloud-native operations across hybrid infrastructure • Proven experience designing and rolling out an SLO program with SLIs, SLOs, and error budget policy in production environments • Hands-on experience with enterprise observability platforms such as Datadog, Dynatrace, Elastic, Grafana, Prometheus, or LogicMonitor • Hands-on experience implementing and configuring Datadog for monitoring, observability, and alerting • Identity and credential verification, live or video interviews, and fraud or misrepresentation screening • Preferred: experience establishing or anchoring an SRE practice across multiple engineering teams • Preferred: strong incident command experience and blameless postmortems • Preferred: healthcare IT experience and familiarity with HIPAA, HITRUST, or equivalent compliance frameworks • Preferred: multi-cloud reliability experience with AWS in addition to Azure • Preferred: chaos engineering and resiliency testing experience • Preferred: Infrastructure as Code expertise with Terraform, Bicep, or Ansible • Preferred: scripting and programming proficiency in Python, PowerShell, or Go • Preferred: experience with security controls, vulnerability management, compliance audits, and cloud governance • Preferred: recognized industry certifications such as Azure Solutions Architect, Google SRE certificate, or CKA

🏖️ Benefícios

• Inclusive benefits program centered around employees and their families • Tailored programs addressing employees' unique needs • Meaningful career growth, leadership, and development opportunities • Inclusive workplace and innovative culture • Candidate resources and recruiter support