Provider Relations Lead Analyst

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🕒 Agosto 10

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $66.600 - $111.000 / ano

⏰ Tempo Integral

🟠 Sênior

🧐 Analista

👻 Score fantasma 0%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of The Cigna Group

The Cigna Group

10.000+ funcionários

Fundada em 1982

🏥 Saúde

⚕️ Seguro de Saúde

💊 Farmacêutico

Healthcare • Healthcare Insurance • Pharmaceuticals

O Grupo Cigna é uma empresa global de saúde comprometida em melhorar a saúde e vitalidade de seus clientes, consumidores e pacientes. Com suas duas divisões, Cigna Healthcare e Evernorth Health Services, a empresa foca em melhorar a qualidade de vida através de serviços de saúde e gestão de benefícios farmacêuticos. O Grupo Cigna é dedicado a práticas éticas em saúde e inteligência artificial, e se esforça para criar mudanças positivas no sistema de saúde. Também enfatiza suas responsabilidades Ambientais, Sociais e de Governança (ESG), visando impactar a equidade em saúde e promover a inovação na prestação de serviços de saúde.

Descrição

• Own the end-to-end provider experience and service delivery for an assigned medium- to low-complexity provider book of business • Collaborate with matrix partners and support local-market direction to improve provider experience • Create and maintain provider strategic action plans • Identify provider opportunities and risks and drive resolution • Capture, document, and share market intelligence to develop strategic improvements • Engage virtually with assigned providers • Collect, analyze, interpret, translate, and distribute provider informatics, reports, and dashboards • Track and monitor performance guarantees • Promote Provider Index score improvement through proactive service and support • Review provider reports and dashboards with individual providers • Educate providers on Cigna's objectives, procedures, policies, and programs • Advocate for providers internally and externally • Serve as a consultant or subject matter expert to matrix partners • Develop and participate in presentations for existing and prospective providers or clients • Represent Cigna to medical societies and external provider associations • Manage joint operating committees, including agendas, facilitation, participation, and follow-up

🎯 Requisitos

• Bachelor's degree or higher strongly preferred, or equivalent work experience required • 5+ years of experience working in the provider relations industry highly preferred • Account management experience supporting a provider book of business required • Knowledge of medical insurance products and associated provider issues strongly preferred • Experience with MS Office Suite, Tableau, Facets, ETQL, or Proclaim highly preferred • Ability to lead an account management team and matrix partners toward a common goal • Excellent oral, written, interpersonal, analytical, and negotiation skills • Ability to work in a matrix environment • Up to 25% travel may be required • For home working, cable broadband or fiber optic internet with at least 10 Mbps download and 5 Mbps upload is required

🏖️ Benefícios

• Annual bonus plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work arrangement

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