Senior Technical Support Analyst

🕒 4 dias atrás

🌵 Arizona, Colorado, +3 estados a mais – Remoto

🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🗽 New York – Remote

💵 $62.100 - $103.500 / ano

⏰ Tempo Integral

🟠 Sênior

📞 Engenheiro de Suporte

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The Cigna Group

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1982

⚕️ Seguro de Saúde

💊 Farmacêutico

Healthcare Insurance • Pharmaceuticals

O Grupo Cigna é uma empresa global de saúde comprometida em melhorar a saúde e vitalidade de seus clientes, consumidores e pacientes. Com suas duas divisões, Cigna Healthcare e Evernorth Health Services, a empresa foca em melhorar a qualidade de vida através de serviços de saúde e gestão de benefícios farmacêuticos. O Grupo Cigna é dedicado a práticas éticas em saúde e inteligência artificial, e se esforça para criar mudanças positivas no sistema de saúde. Também enfatiza suas responsabilidades Ambientais, Sociais e de Governança (ESG), visando impactar a equidade em saúde e promover a inovação na prestação de serviços de saúde.

Descrição

• Support a custom Cigna-built system using BPL, a procedural programming language based on C that interfaces with Unix. • Design, code, test, and debug BPL programs to update language and functionality within the Facets Booklet System. • Perform system analysis and Case Installation Tool (CIT) mapping, translating CIT variables into FBS variables. • Review and implement state and federal legislation, product enhancements, and regulatory text provided by the State Filing team, ensuring accuracy and compliance. • Insert and maintain approved content within the FBS database, validating alignment with product and regulatory requirements. • Participate in operational initiatives and process improvement projects to enhance efficiency, service quality, and system performance. • Provide technical support and training guidance to Facets Contract Analysts for booklet support and cross‑functional partners regarding FBS functionality and processes.

🎯 Requisitos

• High School Diploma or GED, required, bachelor’s degree in computer science or technology, preferred. • 3+ years technical and product knowledge experience, strongly preferred. • 3+ years case installation, contract analysis, and state legislation exposure, strongly preferred. • Demonstrated high‑level attention to detail for complex project assessment, disciplined testing, and precise technical coding, required. • 1+ year technical experience related to Facets, BPL, CRISP and Linux, preferred • Working knowledge of basic logical coding concepts, required • Desirable skills include knowledge of booklet production using FBS, strongly preferred. • Basic knowledge of UNIX navigation and command line execution, strongly preferred • Strong Technical proficiency in MS Excel, Word, and Adobe Acrobat, required and MS Access preferred • Proven analytical, problem‑solving, and organizational skills to independently drive implementations, resolve complex defects, and track and oversee concurrent projects, required. • Excellent communication skills and the ability to drive quality results in a fast‑paced, complex matrix environment, required.

🏖️ Benefícios

• medical, vision, dental, and well-being and behavioral health programs • 401(k) • company paid life insurance • tuition reimbursement • a minimum of 18 days of paid time off per year • paid holidays