General Manager

🕒 Maio 20

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of TheKey

TheKey

10.000+ funcionários

Fundada em 2002

⚕️ Seguro de Saúde

🧘 Bem-estar

👥 B2C

Healthcare Insurance • Wellness • B2C

TheKey é o maior e mais confiável provedor de cuidados domiciliares, especializado em serviços de cuidados personalizados. Com mais de 21 anos de experiência, a TheKey oferece diversos serviços, incluindo cuidados domiciliares, cuidados de memória, gestão de cuidados geriátricos e cuidados especializados para condições como Alzheimer, Parkinson e outras. Eles se concentram em fornecer cuidados de alta qualidade que permitem que adultos mais velhos vivam com segurança e conforto em casa, apoiados por cuidadores bem treinados e uma equipe de cuidados dedicada. A empresa está comprometida em transformar os cuidados domiciliares por meio de um modelo voltado para o ser humano e impulsionado pela tecnologia, garantindo que tanto cuidadores quanto clientes recebam o melhor suporte possível.

Descrição

• Building expertise in every phase of TheKey operations, client management, caregiver, staffing, client acquisition, lead intake, client care management, and referral marketing • Responsible for the location’s financial performance, growth, and profitability. • Lead a cross-functional team supporting clients and caregivers; ensuring that departments deliver quality care to clients • Creating and sustaining relationships with key partners to build brand awareness and generate new clients for TheKey • Responding to new inquiries and performing assessments with prospective clients, addressing their questions and concerns, building relationships with their families, and converting them into TheKey clients • Improving client retention by implementing strong processes and oversight, to ensure strong relationships with all clients, including regular visits and re-assessments, family & POA communications, and regular client interaction to ensure the ongoing client satisfaction • Overseeing day-to-day operations in the assigned location(s). • Contributing to our strategic plans, roadmaps, and goals for their assigned market, as well as additional territories that may be identified as potential development • Understanding our competitors and the professionals in the local industry, helping us lead the competitive landscape, identifying potential ways for us to further build out our team by identifying high-potential talent • Leading or supporting the recruitment, training, and development of new team members • Providing after-hours support for partners, prospective and current clients (including evenings and weekends) • Assisting the billing team to ensure client accounts are up-to-date and communicating with families and/or financial managers as needed for collections issues • Additional duties and responsibilities as assigned

🎯 Requisitos

• Bachelor’s Degree in gerontology, health care, social work, or related profession from an accredited university desired; or equivalent experience • Five to seven years of leadership experience in health care, elder care, social work, or related industry • Strong understanding of budget management and financial monitoring • Demonstrated leadership skills, including goal setting, training, and mentorship • Proven track record of successfully leading and motivating diverse teams • Multitasker and critical thinker with strong analytical skills • Exceptional interpersonal and communication skills, including writing, speaking, and active listening

🏖️ Benefícios

• Medical/Dental/Vision Insurance • TouchCare VirtualCare • Life Insurance • Health Savings Account • Flexible Spending Account • 401(k) Matching • Employee Assistance Program • PTO Plan for Non-Exempt Employees • Flexible PTO Plan for Exempt Employees • Holidays and Floating Holidays • Pet Insurance

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