Technical Support Technician

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🕒 Março 30

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Thermal Scientific Works

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🔬 Ciência

🔧 Hardware

🤝 B2B

Science • Hardware • B2B

A Thermal Scientific Works é fornecedora de equipamentos térmicos e científicos, oferecendo produtos de controle de temperatura para laboratórios e indústrias, como controladores de temperatura, sensores, fornos/fornalhas e componentes relacionados a controle e automação. A empresa lista produtos em marketplaces B2B (por exemplo, IndiaMART) e atende clientes industriais, laboratoriais e de pesquisa que buscam soluções para processamento e medição térmica.

Descrição

• Respond to alarms, calls, and tickets; validate mode, temperatures, flow, and unit status • Capture trends, screenshots, and event timelines • Execute approved runbook actions and stabilization steps • Escalate potential SOO or efficiency concerns with evidence, not speculation • Support EU CX as needed (time-zone coverage, coordination, data collection, escalation assistance) • Authority / Limits: Overrides are permitted only when explicitly approved by the Director of Technical Service or Manager, Technical Support Operations. All overrides must be documented, time-bound, and reviewed post-action. No control tuning without approval. • Success Looks Like: Accurate, timely data capture that enables fast decisions; disciplined escalation with complete context; safe execution under pressure with minimal rework. • Travel required during the training period

🎯 Requisitos

• HVAC technical school • 2–4 years supporting HVAC, controls, or mission-critical systems • Basic understanding of chilled water systems and control fundamentals • Ability to follow runbooks and escalation procedures precisely • Comfortable in a 24/7 support environment; strong documentation habits

🏖️ Benefícios

• A fast-paced, entrepreneurial culture focused on innovation. • A flexible, autonomous work environment. • A culture of respect, learning and excellence. • Experienced, highly talented experts as team peers. • Growth and travel opportunities. • A team of change-makers having a significant impact on people and the planet.