Technical Support Scientist, Olink Proteomics

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🕒 Maio 6

🏛️ District of Columbia, Illinois, +3 estados a mais – Remoto

🏛️ District of Columbia – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🏰 Missouri – Remote

💵 $59.400 - $85.000 / ano

⏰ Tempo Integral

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📞 Engenheiro de Suporte

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Thermo Fisher Scientific

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1956

🧬 Biotecnologia

💊 Farmacêutico

🔬 Ciência

Biotechnology • Pharmaceuticals • Science

A Thermo Fisher Scientific é a líder mundial em servir à ciência, com receita anual de mais de US$ 40 bilhões. Sua missão é capacitar os clientes a tornar o mundo mais saudável, limpo e seguro, apoiando a pesquisa em ciências da vida, solucionando desafios analíticos complexos, aumentando a produtividade dos laboratórios e melhorando a saúde dos pacientes por meio de diagnósticos e do desenvolvimento de terapias que transformam vidas. Com uma equipe global, oferece tecnologias inovadoras e serviços farmacêuticos por meio de marcas como Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon e PPD.

Descrição

• Provide advanced customer applications support to business development managers and customers, including Olink kit and core labs; this includes technical support, troubleshooting issues related to user technical skill, instrument operation, and data analysis to ensure highest customer satisfaction • Actively collaborate with different departments of the company to find the best solution to queries and issues from Olink customers • Ensure that customers receive the best possible support and service via e.g. telephone conferences, and e-mail • Communicating courteously with customers by telephone, email, letter and keep accurate records of discussions and/or correspondence with customers • Provide high quality internal support for analysis service teams • Responsible for Olink support mailbox • Make suggestions for improvements of product and internal process based on customer feedback • Handle customer complaints, provide appropriate solutions and alternatives in a timely manner • In charge updating all external cases and solution in SFDC • Travel ~10% within North America, travel outside North America as needed

🎯 Requisitos

• Bachelor’s degree in Molecular Biology or related field with 1+ years of experience in customer support and hands-on laboratory work • Technical or professional certifications relevant to support is a plus • Experience in customer relationship management, preferably in a technical environment • Strong experience in hands on work with laboratory instruments such as pipetting robots, systems for automatization of workflow and PCR instruments, etc. • Strong proficiency in CRM and ERP systems • Participation in process improvement initiatives and documentation • Understanding of quality management systems and compliance requirements • Demonstrated ability in data analysis and report generation • Excellent knowledge in proteomics and biomarker discovery • Previous knowledge and experience with next gene sequencing and Olink technology is a plus • Ability to adapt to changing priorities and handle time-sensitive requests • Strong organizational skills with the ability to manage multiple priorities • Strong problem-solving capabilities • Ability to work independently and collaboratively in a structured environment • Advanced skills in Microsoft Office suite (Excel, PowerPoint, Word) and Power BI • Excellent written and verbal communication skills in English. Any additional language is a plus • Must be legally authorized to work in the United States without sponsorship now or in the future • Must be able to pass a comprehensive background check and drug screen.

🏖️ Benefícios

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount