Database Support Engineer

🕒 Março 28

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TigerData (creators of TimescaleDB)

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2015

☁️ SaaS

🤖 Inteligência Artificial

Database • SaaS • Artificial Intelligence

A TigerData é a criadora do TimescaleDB e oferece um serviço de nuvem PostgreSQL confiável, projetado para cargas de trabalho de alto desempenho, especialmente em séries temporais e analytics em tempo real. Com foco em segurança e escalabilidade, a TigerData atende aplicações exigentes em diversos setores, proporcionando ingestão de dados ultrarrápida, consultas complexas e gestão eficiente de grandes volumes de dados. Seus serviços são adequados para aplicações voltadas ao cliente e são usados por empresas líderes em setores como IoT, IA e finanças.

Descrição

• Provide technical support to customers experiencing database and platform issues • Translate complex technical concepts into clear, actionable guidance • Collaborate with customers to understand their use cases and optimise their implementations • Deeply understand customer pain points and challenges to deliver solutions that truly address their needs • Be a trusted advisor to customers and help them succeed • Manage customer cases from beginning to end. • Troubleshoot and optimise PostgreSQL and TimescaleDB performance issues • Help implement database solutions, including Timescaledb features like hypertables, compression strategies, and continuous aggregates • Analyse complex query execution plans and resolve performance bottlenecks • Test new database features related to TimescaleDB or Agentic PostgreSQL to stay ahead of customers and proactively help them leverage new capabilities • Investigate issues across the full stack — from application layer to database internals • Integrate and troubleshoot platform features

🎯 Requisitos

• Strong PostgreSQL knowledge — You understand query optimisation, indexing strategies, execution plans, and database internals • Proficiency in CLI — Comfortable in command-line • SQL expertise — Complex queries, window functions, CTEs, and PL/pgSQL don't intimidate you • Performance analysis — Reading logs, metrics, and identifying bottlenecks • Experience with TimescaleDB, other relational databases • Background in customer-facing technical roles • Curiosity or experience with AI in databases • Ability to learn quickly across diverse technical domains • Strong communication skills — you can explain technical concepts clearly.

🏖️ Benefícios

• Flexible PTO and comprehensive family leave • Fridays off in August 😎 • Fully remote opportunities globally • Stock options for long-term growth • Monthly WiFi stipend • Professional development and educational resources 📚 • Premium insurance options for you and your family (US-based employees)