Senior Software Engineer – Care Experience

🕒 Junho 26

🏄 California – Remoto

🏄 California – Remote

⏰ Tempo Integral

🟠 Sênior

🧑‍💻 Engenheiro Full-stack

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Toast

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2013

🍽️ Alimentos e Bebidas

💼 Consultoria

📦 Logística

Food & Beverage • Consulting • Logistics

A Toast é uma empresa de tecnologia especializada em fornecer soluções integradas de software e hardware para a indústria de restaurantes. Suas ofertas incluem uma plataforma abrangente de gestão de restaurantes que apresenta sistemas de ponto de venda (PDV), processamento de pagamentos, pedidos online, gestão de folha de pagamento e diversas ferramentas operacionais projetadas para otimizar as operações de restaurantes. A plataforma da Toast é adaptada para atender às necessidades de diversos tipos de restaurantes, incluindo serviço rápido, serviço completo, casual rápido, alta gastronomia, cafés e food trucks. A empresa também disponibiliza recursos como insights do setor e materiais educacionais para apoiar o sucesso de restaurantes.

Descrição

• Design, build, and operate core components of our Support Technology platforms, delivering scalable solutions with meaningful impact across customer-facing support experiences and agent tooling. • Own and evolve backend services, workflows, and integrations that power chat, voice, and agent-assisted support channels. • Contribute to the reliability, performance, and scalability of business-critical support systems, ensuring they operate effectively under urgent, real-world conditions. • Partner closely with product, design, AI, and operations to translate complex support workflows and customer needs into robust, maintainable software solutions. • Develop and integrate AI-driven capabilities for support workflows, leveraging and managing third-party platforms and external partner APIs • Participate in technical design and architecture discussions, helping shape team-level technical direction and tradeoffs. • Mentor and support other engineers through code reviews, pairing, and technical guidance, contributing to a culture of quality and continuous improvement.

🎯 Requisitos

• 5+ years of experience in software engineering, with a strong background building and maintaining production systems using Java, Kotlin, or other object-oriented languages. • Experience designing and operating APIs and services that support customer-facing or internal tools. • Proficient with AI tooling such as Cursor, Claude, and MCP servers • Proven ability to own complex features or projects end-to-end, from design through production and iteration. • Experience shipping and operating business-critical systems with a focus on reliability, performance, and operational excellence. • Ability to collaborate effectively across teams and communicate technical concepts clearly to both technical and non-technical partners. • Focused on delivering positive impact for Toast customers.

🏖️ Benefícios

• Learn more about our benefits at https://careers.toasttab.com/toast-benefits