IT Help Desk Specialist

🕒 Maio 16

🏄 California – Remoto

🏄 California – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Suporte de TI

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TopDog Law

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2019

👥 B2C

🏪 Marketplace

B2C • Marketplace

TopDog Law é uma rede nacional de marketing e uma marca de escritório de advocacia especializada em lesões pessoais que conecta indivíduos feridos a advogados locais em todos os Estados Unidos. A organização (incluindo Helm Law Group, LLC) foca em casos de acidentes e lesões — acidentes de carro e caminhão, erro médico, lesões de nascimento, abuso em casas de repouso, abuso sexual, quedas, compensação de trabalhadores e morte por negligência — oferecendo revisões de casos gratuitas e representação com honorários contingentes. A TopDog Law opera uma rede de firmas parceiras licenciadas em diferentes estados, mantém vários escritórios em todo o país e enfatiza a comunicação com o cliente, o alcance por meio de publicidade e a conexão de clientes a advogados locais licenciados.

Descrição

• Provide Tier 1-2 technical support via phone, email, chat, and ticketing system for remote employees across multiple locations. • Manage and escalate tickets appropriately, ensuring timely follow‑up and clear communication. • Troubleshoot and resolve issues related to Windows/Mac workstations, accessories, mobile devices, and legal‑industry software. • Support Google Workspace & Microsoft 365, document management systems, video conferencing, and authentication tools. • Assist with new‑hire onboarding, including account setup, device configuration, and user orientation. • Maintain accurate documentation of issues, solutions, and workflows. • Collaborate with IT leadership on process improvements, recurring issue analysis, and system enhancements. • Ensure adherence to security policies, confidentiality requirements, and compliance standards relevant to legal environments. • Support call center operations (preferred): UCaaS/CCaaS troubleshooting, queue monitoring, softphone setup, and user support. • Identifying opportunities to improve systems, processes, or outcomes—not just following existing playbooks.

🎯 Requisitos

• 3-5 years of help desk or IT support experience, ideally in a remote or multi‑location environment. • Strong troubleshooting skills across hardware, software, networking, and remote‑access tools. • Experience supporting Google Workspace & Microsoft 365, Windows & MacOS, and common collaboration tools. • Excellent communication skills with a customer‑service mindset. • Proven ability to collaborate effectively with peers, managers, and cross-functional teams, demonstrating strong teamwork. • Proven time management and prioritization skills to handle multiple simultaneous tasks and tickets with minimal supervision. • Must be able to work PST business hours consistently. • Experience supporting law firms or professional‑services environments (preferred). • Familiarity with MSP (Managed Service Provider) workflows, SLAs, and ticket volume expectations is a strong advantage (preferred).

🏖️ Benefícios

• Health insurance • Professional development opportunities