Brokerage Support Analyst

Vaga não está no LinkedIn

🕒 Abril 30

Candidatar-se

Encontrar Vagas Remotas Similares

Receber Emails de Vagas Remotas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Tradeify

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2021

💳 Fintech

💸 Finanças

Fintech • Finance

A Tradeify é uma firma de trading proprietário e plataforma fintech que financia traders de futuros de varejo e criptomoedas por meio de desafios de avaliação, contas simuladas (Lightning Funded) e contas financiadas ao vivo. A empresa oferece acesso a uma plataforma de trading integrada, diário de trading e análises embutidos, pagamentos automáticos rápidos, regras de risco claras e conteúdo comunitário/educacional para ajudar traders a escalar capital e fazer a transição para trading ao vivo.

Descrição

• Serve as a primary point of contact for brokerage clients via email, chat, and ticketing systems • Assist customers with new account onboarding, KYC documentation, and account setup • Respond to inquiries related to logins, platform access, market data, order routing, balances, and funding requests • Help troubleshoot common trading platform or connectivity issues • Deliver high-touch service to active traders in a timely and professional manner • Monitor incoming support queues and prioritize urgent trader issues • Assist with account maintenance requests including profile updates, permissions, and basic account changes • Coordinate with clearing firms, FCM partners, and internal teams when escalations are required • Track support trends and recurring issues to improve internal workflows • Escalate suspicious activity, complaints, or regulatory concerns appropriately • Follow internal procedures related to AML, KYC, privacy, and recordkeeping • Maintain accurate documentation of all client interactions and requests • Help build knowledge base articles, macros, and SOPs as Tradeify Brokerage scales • Identify opportunities to improve customer experience, turnaround times, and internal processes • Provide product feedback based on trader pain points and support data

🎯 Requisitos

• 1–3+ years of experience in brokerage support, financial services support, fintech support, or trading operations • Strong communication skills with a customer-first mindset • High attention to detail and ability to work quickly under pressure • Comfortable handling multiple chats/tickets at once • Strong problem-solving ability and ownership mentality • Familiarity with futures trading, brokerage accounts, or trading platforms • Preferred: Experience supporting active traders or brokerage customers • Knowledge of futures markets, margin, risk controls, and order types • Experience with ticketing systems such as Zendesk, Intercom, or similar • Exposure to clearing firms, FCM workflows, or brokerage back-office processes • Startup or high-growth company experience

🏖️ Benefícios

• High visibility role with growth potential into Operations, Risk, or Client Success • Join a fast-growing fintech brand launching new brokerage products • Remote-first team with startup energy • Opportunity to help shape support operations from the ground up