Inbound Sales Representative

🕒 Maio 28

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Transcat

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

🔬 Ciência

⚕️ Seguro de Saúde

Science • Healthcare Insurance • Manufacturing

A Transcat é líder no setor ao fornecer serviços de calibração rápidos, de qualidade e credenciados, com locais de laboratório espalhados por toda a América do Norte. Eles oferecem uma gama abrangente de equipamentos de teste e medição, novos e recondicionados, junto com serviços de calibração e validação que garantem que os instrumentos estejam prontos para uso imediato. A Transcat é reconhecida por seu compromisso com a qualidade e confiança dos clientes, atendendo a vários setores, incluindo ciências da vida, manufatura e governo.

Descrição

• Sells products and calibration services to business and industrial establishments or individuals over the telephone • Answers and responds to customer inquiries regarding any issue including billing or expediting orders. • Meets activity goals and sales objectives • Primary focus is to handle inbound sales calls, emails and Chats for product and calibration sales. • Skills required would be the ability to cross sell stock calibration, repair services and accessories as well as assist customers with customer service issues. • Handles inbound calls, emails and Chat to close orders and increase customer loyalty. • Builds and maintains customer’s relationships by offering a consultative approach. • Uses listening skills to identify customer needs, opportunities, and makes decisions on next steps. • Cultivates sales call opportunities in order to generate incremental business. • Asks probing questions to understand customer requirements and quotes appropriate product and services to meet the customer’s needs. • Prepares product and calibration quotes and orders. • Demonstrates ability and proficiency to upsell and increase average order size (dollar amount). • Provides technical product support to the customer and involves applicable marketing and/or vendors to determine specifications needed for the customer’s applications. • Overcomes technical and business objections of prospective customers and assists the sales process to close. • Estimates date of delivery to customer, based on knowledge of Transcat’s inventory levels and vendor delivery schedules. • Investigates and resolves customer problems with deliveries. • Complies with all mandatory call requirements including data hygiene of contact information both in D&W and the CRM system. • Pass on lead referrals to outbound and field sales group, and effectively communicate with all necessary parties to further penetrate market share. • Accurately enters new customer data and other sales data for current customers into computer database. • Perform contract review with customers. • Provide exceptional customer service to both internal and external customers. • Always establish and maintain professional telephone etiquette for incoming and outgoing calls.

🎯 Requisitos

• Valid driver’s license & clean driving record • Must be detail oriented • Minimum of a high school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience.

🏖️ Benefícios

• Competitive compensation and benefits, including paid time off • health insurance • tuition reimbursement • retirement • stock purchase plan • MORE!