Player Support Agent, RU

🕒 Maio 20

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TransPerfect

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

💼 Consultoria

⚖️ Jurídico

📣 Marketing

Consulting • Legal • Marketing

A TransPerfect é uma empresa global de linguagens e tecnologia que oferece serviços de tradução, localização, interpretação e conteúdo, combinados com ferramentas de software e inteligência artificial, como a plataforma de gerenciamento de tradução GlobalLink. Oferece marketing multilíngue, suporte regulatório nas áreas jurídica e de ciências da vida, serviços de contact center/BPO, localização de multimídia e soluções para globalização de sites, softwares e aplicativos. A TransPerfect atende grandes empresas e clientes da Fortune 500 em dezenas de indústrias e suporta conteúdo em mais de 200 idiomas.

Descrição

• Processing ‘Calls for Help’ received from the community you are supporting. • Becoming familiarized with the games you support, so you can best resolve these ‘Calls for Help’. • Remaining up to date with changes in workflows, policies and gameplay. • Becoming highly skilled in the use of various ticketing and social media platforms. • Getting creative in finding solutions encountered on a to day-to-day basis. • Assisting with reporting by tracking data on a form or spreadsheet. • Supporting your managers with ad-hoc tasks. • Reaching Key Performance Indicators such as Productivity, Quality, and Player Satisfaction. • Enforcing community rules and treating everyone fairly in the context of the game. • Reporting on any issues or trends found in the game.

🎯 Requisitos

• A native level of Russian with excellent oral and written skills. • Excellent interpersonal and organizational skills. • Advanced knowledge of Google Workspace. • Strong ability to multitask, prioritize, and work independently with minimal supervision. • Great knowledge of gaming social media, such as Reddit, Facebook, X, and Discord. • Driven by a passion for video games.

🏖️ Benefícios

• The opportunity to hone and improve your skills. • Apply your talents to a diverse variety of engaging gaming projects. • A team of like-minded people in a fast-paced, multicultural environment. • Ongoing training and professional self-improvement opportunities.