AI Adoption Engineer

🕒 Julho 7

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Traversal

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🤖 Inteligência Artificial

☁️ SaaS

🤝 B2B

💰 Seed em 2025-07

Artificial Intelligence • SaaS • B2B

A Traversal é uma plataforma de Engenharia de Confiabilidade de Sites (SRE) orientada por IA que automatiza a detecção de incidentes, triagem, análise de causa raiz e remediação para ambientes de produção complexos. Ela utiliza IA agente para filtrar o ruído de alertas, evidenciar causas raiz respaldadas por evidências e possibilitar reversões ou correções com um clique, enquanto gera post-mortems editáveis e suporta modelos de implantação flexíveis (somente leitura, on-premises, traga seu próprio modelo) para atender aos requisitos de privacidade e controle empresarial.

Descrição

• Own all four adoption phases end-to-end for a portfolio of enterprise accounts, from first post-deployment kickoff through renewal signature. • Maintain a customer-specific 30/60/90 roadmap, updated weekly and reviewed in every customer sync. • Run every customer-facing meeting type in the process: kickoffs, team enablement sessions, bi-weekly product feedback calls, power-user 1:1s, weekly syncs, exec/leadership syncs, and Quarterly Business Reviews. • Publish a monthly async leadership update to each account’s executive sponsors — written, concise, and built on real usage data. • Own customer-specific integrations, custom prompt engineering, and edge-case debugging for each assigned account. • Instrument and maintain accuracy tracking in collaboration with the customer — ensuring the dataset is customer-owned and credible, not vendor self-reported. • Identify and capture failure modes through power-user 1:1s, then work with the product team to translate them into roadmap items. • Debug and resolve platform issues surfaced during adoption, coordinating with engineering when needed.

🎯 Requisitos

• 5+ years in a technical customer-facing role: solutions engineering, solutions architecture, technical account management, or customer success engineering at an enterprise software or infrastructure company. • Genuine technical depth — you can read logs, understand distributed systems failures, and have a point of view on why an AI agent produced a wrong root cause. • Demonstrated ability to run executive-level conversations and engineer-level conversations in the same week with the same customer. • Experience driving adoption of a technical product with a complex, multi-stakeholder customer. • Strong written communication. • Comfort with ambiguity and a builder's instinct.

🏖️ Benefícios

• competitive compensation • startup equity • health insurance • flexible time off • plenty of in-office snacks