Client Relationship Manager

🕒 2 dias atrás

🌶️ New Mexico – Remoto

🌶️ New Mexico – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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TriCore Reference Laboratories

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1998

💼 Consultoria

📦 Logística

🏥 Saúde

Consulting • Logistics • Healthcare

TriCore Reference Laboratories é um laboratório clínico independente e sem fins lucrativos sediado em Albuquerque, Novo México, que oferece testes diagnósticos, serviços de patologia e gestão laboratorial por todo o estado. A organização opera um laboratório central, mais de 40 centros de coleta de pacientes, um instituto de pesquisa e biorepositório, e oferece serviços que incluem testes no ponto de atendimento, serviços de laboratório central, ensaios de dispositivos, consultas de patologia e testes direto ao consumidor. A TriCore atende pacientes, prestadores de serviços de saúde e hospitais, e publica painéis de saúde pública e insights para apoiar a vigilância da saúde comunitária.

Descrição

• Service and monitor customer accounts with professionalism • Retain client accounts and prospect for new business within an assigned territory • Build and maintain internal and external client relationships • Coordinate customer-service communication across TriCore departments • Provide ongoing customer service and problem solving • Promote and maintain a positive laboratory image within the community • Provide customer training as needed • Establish, monitor, and retain customer relationships and account structures • Support customer billing initiatives • Document and resolve customer and service issues • Meet assigned customers according to the monthly call cycle • Grow healthcare accounts to meet or exceed organizational sales objectives • Prepare proposals for new accounts • Manage requirements in Laboratory Service Agreement contracts • Address customer concerns to increase satisfaction • Train customers on requisitions, reports, invoices, connectivity solutions, courier services, OSHA, and phlebotomy when appropriate • Attend, participate in, or facilitate meetings • Assist with developing marketing tools • Install and troubleshoot TriCore Portal, TriCore Direct, and printers • Assist with supplies, requisition forms, courier services, and customer training • Analyze workflows and implement or install outreach connectivity solutions • Identify and communicate system or operational problems • Coordinate hardware and peripheral-equipment solutions • Support connectivity installations by coordinating client and analyst schedules • Check client centrifuges and complete account paperwork • Disseminate information to customers and employees • Maintain records in Salesforce • Maintain technical knowledge of testing, testing changes, and M.D. specialties • Submit mandatory weekly and monthly reports • Provide feedback to Marketing, Tech Support, and Operations on sales and training materials

🎯 Requisitos

• Requires travel • High degree of professionalism and independent judgment when solving problems and assisting customers • Ability to establish, build, monitor, and retain customer relationships • Ability to prospect for new healthcare business and grow accounts • Ability to coordinate communication across departments and with clients • Ability to document and resolve customer and service issues • Ability to prepare account proposals consistent with pricing policies and review procedures • Ability to manage Laboratory Service Agreement requirements • Ability to provide customer training and consulting • Ability to install and troubleshoot TriCore Portal, TriCore Direct, and printers • Ability to analyze client workflows and recommend outreach connectivity solutions • Ability to identify system or operational problems • Ability to coordinate hardware and peripheral-equipment solutions • Maintain expertise in Antrim, Rhodes, Sunquest, PowerPath, Salesforce, Epic, Cerner, and Liberty • Ability to check client centrifuges according to procedure • Maintain technical knowledge of laboratory testing, testing changes, and M.D. specialties • Ability to prepare required weekly and monthly reports