Associate Engineer, Product Support

🕒 Novembro 13, 2025

🍂 Massachusetts – Remoto

🍂 Massachusetts – Remote

💵 $70.000 - $85.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

👷🏻‍♀️ Engenheiro

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Trinity Life Sciences

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1996

🧬 Biotecnologia

💊 Farmacêutico

☁️ SaaS

Biotechnology • Pharmaceuticals • SaaS

A Trinity Life Sciences é um parceiro de comercialização para empresas de ciências da vida que combina expertise de domínio, dados e análises, além de software orientado por IA para apoiar o planejamento de produtos, lançamento, otimização de marca, acesso a mercado, HEOR, evidências do mundo real e engajamento de clientes. A empresa oferece serviços de consultoria em todas as fases de comercialização (pipeline, pré-comercial e lançamento), além de uma plataforma tecnológica (TrinityEDGE™, produtos de IA e dados) e serviços de insights para ajudar clientes de biotecnologia, tecnologias médicas e farmacêuticas a tomar decisões baseadas em dados e acelerar o sucesso no mercado.

Descrição

• Monitor production systems to ensure uptime and performance • Respond to alerts and troubleshoot issues under guidance from senior team members • Document incidents and resolutions for future reference • Assist in coordinating and executing production releases • Validate deployments and ensure proper rollback procedures are in place • Collaborate with development and QA teams to ensure release readiness • Contribute to improving system monitoring and alerting tools • Support implementation of new dashboards and metrics • Assist in automating routine support tasks and deployment processes • Learn and apply DevOps tools and practices (e.g., Git, Jenkins, Docker) • Write and optimize basic SQL queries for data validation and troubleshooting • Support database maintenance and performance tuning under supervision • Participate in on-call rotation to provide after-hours support for critical issues • Escalate incidents appropriately and ensure timely resolution • Work closely with DevOps, engineering, and analytics teams to resolve issues • Communicate production status and incident updates to stakeholders • Participate in team meetings and contribute to operational planning.

🎯 Requisitos

• Bachelor’s degree in Computer Science, Information Technology, or related field • 1–2 years of experience in production support, technical operations, or DevOps • Basic proficiency in SQL and scripting (e.g., Python, PowerShell) • Exposure to cloud platforms (preferably Azure) and ETL workflows • Familiarity with DevOps tools and concepts is a plus • Strong problem-solving skills and eagerness to learn • Excellent communication and teamwork abilities • Willingness to participate in on-call rotations.

🏖️ Benefícios

• Annual discretionary performance bonus