Team Lead, Operations Account Management

🕒 6 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

👻 Score fantasma 10%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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TruBridge

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

📦 Logística

🏥 Saúde

Consulting • Logistics • Healthcare

A TruBridge é uma empresa de soluções em saúde especializada em gestão do ciclo de receita, registros eletrônicos de saúde, acesso e engajamento de pacientes e planejamento de recursos empresariais para provedores de saúde. A empresa oferece serviços abrangentes e personalizáveis para hospitais, clínicas e instalações de atendimento ambulatorial, visando melhorar a saúde financeira e a eficiência operacional. As soluções da TruBridge incluem serviços de tecnologia de codificação, gestão de saúde populacional e dados, e serviços terceirizados de gestão do ciclo de receita. Seu foco em insights baseados em dados e produtos inovadores ajuda a eliminar obstáculos financeiros e operacionais, estabelecendo uma base para o sucesso a longo prazo na indústria de saúde.

Descrição

• Monitor daily operational performance, battle cards, action plans, and key KPIs for assigned clients, including A/R days, cash performance, denial trends, and accuracy measures • Act as the primary operational liaison between clients or facility management and internal delivery teams • Translate client needs, issues, and requests into actionable operational priorities and execution plans • Identify operational risks, analyze performance trends, and support issue resolution to prevent revenue leakage and service disruption • Ensure accurate reporting, clear status updates, and effective issue communication • Lead operational work for domestic-only clients as needed • Review statistical reports and dashboards; develop and implement corrective action plans • Lead tactical efforts to maximize operational efficiency and optimize reimbursement through standardized workflows, issue triage, and cross-functional collaboration • Ensure client inquiries are addressed promptly and proactively escalate risks such as unbilled accounts, claim issues, and operational blockers • Partner with operations, finance, payer relations, technology, and strategic client management/sales teams • Understand contract terms and ensure billing, invoicing, and service delivery comply with negotiated requirements • Maintain knowledge of hospital billing systems, government payer programs, reimbursement policies, and applicable regulations • Maintain confidentiality of patient and client information • Attend required meetings and remain current on industry trends, legislative changes, and best practices • Ensure customer invoice accuracy and support monthly invoicing processes • Recruit, screen, and select candidates; orient new hires; manage hiring plans and staff resources • Use performance management processes, provide feedback, conduct annual reviews, and address non-performance • Maintain current job descriptions and accurate staff records • Support training and organizational development programs • Mentor, guide, and coach direct reports • Communicate corporate matters and administer internal policies and procedures in accordance with corporate, HR, budgetary, and finance guidelines • Comply with employment laws and regulations

🎯 Requisitos

• Bachelor's degree or equivalent combination of education and relevant experience • 5+ years of experience in hospital-based revenue cycle functions with strong exposure to billing and follow-up/collections and claim resolution • Working knowledge of insurance regulations, reimbursement practices, procedure and diagnosis coding, and automated billing workflows • Demonstrated ability to work issues to resolution, including complex account research, root cause identification, and corrective actions • Strong client-facing communication skills (written and verbal) with the ability to explain operational findings, timelines, and next steps clearly • Excellent critical thinking, organizational, and time-management skills with strong attention to detail, accuracy, and follow-through • Proficiency with Microsoft Office (Excel, Outlook, Word) and comfort working across multiple systems and reporting outputs • Preferred: 5+ years Medicare hospital billing experience and/or demonstrated expertise with government payers (Medicare/Medicaid) • Preferred: Experience supporting hospital billing platforms and/or EHR/RCM systems (e.g., Thrive, Epic, Cerner, or comparable tools) • Preferred: Advanced revenue cycle analytics capability (e.g., trending denials/underpayments, operational KPI reporting, dashboard interpretation) • Preferred: Prior experience in client management, escalations, service recovery, and cross-functional coordination • Preferred: Exposure to invoicing processes, contract compliance validation, and operational performance governance