Deliverability Specialist – Messaging Channels: Email, SMS

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🕒 Julho 30

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TrueML

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

🏥 Saúde

📣 Marketing

Consulting • Healthcare • Marketing

A TrueML é uma empresa líder no setor de fintech, conhecida por suas soluções inovadoras que priorizam a experiência do cliente na indústria de serviços financeiros. A empresa, juntamente com sua família de companhias como a TrueAccord, foca no desenvolvimento de plataformas de comunicação e produtos inteligentes, digitais desde o início, que revolucionam a experiência do consumidor na gestão de saúde financeira. A TrueML aproveita a expertise de uma equipe dinâmica de cientistas de dados, especialistas em serviços financeiros e especialistas em experiência do cliente para criar tecnologia que resolve obstáculos ao bem-estar financeiro dos consumidores, garantindo inclusão e acessibilidade nos sistemas financeiros. Fundada em 2013 por Ohad Samet, a TrueML continua a transformar os serviços financeiros tradicionais, tornando-os mais amigáveis e eficazes para o consumidor.

Descrição

• Serve as a day-to-day operational point of contact for clients and internal stakeholders, managing routine communications, status updates, follow-ups, and request tracking • Assist with account setup, implementation, and onboarding execution for new clients; own a subset of lower-complexity accounts for routine operational support • Support SMS onboarding, integrations, and application setup (10DLC / Short Code); monitor daily SMS performance and data quality; assist with requirement gathering and coordination across stakeholders • Review daily analytics across Email and SMS to identify anomalies, performance shifts, or operational risks; prepare recurring reporting packages and first-pass summaries • Maintain SOPs, runbooks, onboarding checklists, and client-specific operational documentation; own intake and triage of routine tickets • Provide backup coverage for routine operational tasks across Email and SMS during PTO, absences, or workload spikes

🎯 Requisitos

• 1–3 years of experience in operations, client support, campaign/channel management, or a related coordination role • Comfortable working with performance dashboards and reporting to spot trends, anomalies, and early warning signs across channels • Some familiarity with email deliverability concepts (bounce rates, complaints, domain/IP reputation) or are eager to build that expertise on the job • Exposure to, or interest in learning, SMS compliance and setup requirements such as 10DLC and Short Code registration • Experience with, or are quick to learn, ESPs, CPaaS platforms (e.g., Twilio), or marketing operations tooling • Write and speak clearly and professionally with clients and internal stakeholders • Comfortable working with SQL and Python for basic data explorations and automations

🏖️ Benefícios

• Flexible vacation • Medical/dental/vision insurance • Traditional/Roth retirement savings options • Company-paid disability and life insurance • Flexible Spending Account & Limited FSA • Family-friendly parental leave, volunteer and voting time off • On-demand wellness platform access for you and 5 friends and family • PerkSpot discount program for 900+ merchants nationwide