Senior Engagement Manager

🕒 Fevereiro 4

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Trustly

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2008

💳 Fintech

💸 Finanças

🛍️ Comércio Eletrônico

Fintech • Finance • eCommerce

A Trustly é líder em soluções de Open Banking, oferecendo um portfólio coeso de produtos financeiros e de pagamentos projetados para modernizar os pagamentos, reduzir custos e mitigar riscos. A empresa foca em disponibilizar pagamentos seguros e de baixo custo e serviços financeiros sem fricção por meio de conectividade líder no setor, oferecendo serviços como payouts instantâneos, onboarding de clientes, avaliação de risco e verificação de conta em tempo real. A Trustly atende a diversos setores, incluindo billers (empresas de cobrança), e-commerce, serviços financeiros e gaming, aproveitando dados financeiros de alta qualidade validados por bancos para aprimorar a experiência do usuário. Suas soluções são adaptadas às necessidades de grandes empresas (enterprise), com o objetivo de aumentar as taxas de aprovação, minimizar os custos de processamento e prevenir o risco de fraude.

Descrição

• Enterprise Project Leadership: Lead complex, high-stakes integrations for Tier-1 enterprise partners. Manage multi-stream projects involving custom features, heavy regulatory requirements, and bespoke operational workflows. • Strategic Consultation: Act as a trusted advisor on Open Banking strategy. Consult merchants not just on how to integrate, but on how to optimize their payment flows for maximum conversion in a real-time payments landscape. • Process Architecture: Identify gaps in the current integration portfolio assets and policies. Create and refine "best practice" playbooks that the wider team can adopt to improve efficiency. • Cross-Functional Leadership: Lead operational rehearsals and orchestrate alignment across Product, Risk, Legal, and Support for large-scale launches. • Mentorship: Mentor Junior and Mid-level Engagement Managers, providing guidance on project management techniques and challenging client negotiations. • Feedback Loop: Synthesize market feedback from enterprise clients to provide high-level strategic input to the Product and Engineering roadmaps.

🎯 Requisitos

• Solid experience in technical program/project management, specifically handling Enterprise/Strategic accounts. • Advanced PM Skills: PMP or Agile certification is a plus. Demonstrated ability to manage conflicting stakeholder needs in complex matrix environments. • Technical Expertise: Strong experience managing Web Services API integrations; comfortable discussing technical architecture with CTOs and Engineering Leads. • Fintech Expert: Deep knowledge of the payments ecosystem (Open Banking, ACH, RTP) is required. • Problem Solving: Proven track record of turning "red" (at-risk) projects into successful launches through negotiation and creative problem solving.

🏖️ Benefícios

• Bradesco health and dental plan, for you and your dependents, with no co-payment cost; • Life insurance with differentiated coverage; • Meal voucher and supermarket voucher; • Home Office Allowance; • Wellhub - Platform that gives access to spaces for physical activities and online classes; • Trustly Club - Discount at educational institutions and partner stores; • English Program - Online group classes with a private teacher; • Extended maternity and paternity leave; • Birthday Off; • Flexible hours/Home Office - our culture is remote-first! You can work in every city in Brazil; • Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats! Spoiler alert: Equipment can be purchased by you according to internal criteria!; • Annual premium - As a member of our team, you are eligible to receive an annual bonus, at the company's discretion, based on the achievement of our KPIs and individual performance; • Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that!