Technical Support Engineer – I

Vaga não está no LinkedIn

🕒 Abril 29

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $53.560 - $80.340 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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Merative

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2022

⚕️ Seguro de Saúde

☁️ SaaS

🤖 Inteligência Artificial

Healthcare Insurance • SaaS • Artificial Intelligence

A Merative é uma empresa de dados, tecnologia e análises voltada para a saúde. Oferece uma gama de soluções com o objetivo de melhorar os resultados de saúde ao focar no suporte à decisão clínica, análises de saúde, imagem médica, desenvolvimento clínico e serviços de saúde e assistência social. Os principais produtos e serviços incluem o Micromedex para suporte à decisão clínica, o Zelta para gestão de dados clínicos, o Merge para soluções de imagem, e o Truven para análises de saúde. A Merative atende uma clientela diversificada, incluindo provedores de saúde, empresas de ciências da vida, governos, planos de saúde e empregadores. A empresa é dedicada a aprimorar a entrega de cuidados de saúde e a tomada de decisões, aproveitando dados do mundo real e análises avançadas para fornecer insights acionáveis e soluções personalizadas.

Descrição

• Provide advanced technical support and act as an escalation resources for internal and external customers in the support of Merge Healthcare products • Take a self-directed role in the support and resolution of technical issues within the installed base • Take inbound calls and makes outbound calls • Assess complex problems, collects data, establish facts, and documents detailed and accurate information about issues, troubleshooting steps and resolution into CRM • Own the customer support experience and resolve customer satisfaction issues by designing & implementing solutions to complex technical problems • Escalate, own, and remain focused in driving the resolution of issues through the appropriate channels and team members • Improve customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates and resolving issues in a timely manner • Provide direct input to help continue building the internal and customer facing knowledgebase by documenting root cause & solution details for technical support issues • Perform preventative maintenance activities & remote software upgrades to ensure system stability for customers

🎯 Requisitos

• Extensive knowledge of computer hardware, including workstations, servers, and storage systems • Strong proficiency with workstation and server operating systems • Solid understanding of network infrastructure and communication protocols • Excellent customer service abilities, along with strong documentation and communication skills • Proven capability to manage and prioritize multiple assignments with minimal supervision • Ability to collaborate effectively within a team and work well with individuals at all organizational levels • 1–3 years of experience working with or administering medical information systems such as RIS, PACS, HIS, or EMR platforms • Understanding of clinical workflows within medical imaging environments • Familiarity with database technologies, including SQL, DB2, and Oracle • Knowledge of DICOM and HL7 standards • Basic proficiency with scripting languages such as Bash, Korn, VB, Java, or Perl

🏖️ Benefícios

• Remote first / work from home culture • Flexible vacation to help you rest, recharge, and connect with loved ones • Paid leave benefits • Health, dental, and vision insurance • 401k retirement savings plan • Infertility benefits • Tuition reimbursement, life insurance, EAP – and more!