Contact Center Trainer

🕒 Maio 12

🏄 California – Remoto

🏄 California – Remote

💵 $30 - $33 / hora

⏰ Tempo Integral

🟢 Júnior

📞 Representante de Call Center

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The Travel Corporation

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1920

👥 B2C

B2C

The Travel Corporation é uma empresa global de viagens e turismo comprometida em proporcionar experiências de viagem transformadoras. Com paixão por explorar o mundo, a empresa oferece uma variedade de estilos de viagem e destinos, desde passeios guiados de luxo até aventuras sob medida. Seu foco em sustentabilidade é evidente através de iniciativas como a TreadRight Foundation, que trabalha para fazer do turismo uma força positiva ao abordar os impactos no planeta, nas pessoas e na vida selvagem. Como uma família de marcas, a The Travel Corporation busca satisfazer o impulso humano por conexão e aprendizado através das viagens, enquanto segue uma estratégia de sustentabilidade alinhada com os Objetivos Globais da ONU.

Descrição

• Deliver engaging and impactful learning experiences that build employee capability, confidence, and performance across all brands. • Design, update, and deliver new-hire and ongoing training programs that immerse employees in brand culture, products, and systems. • Deliver product training for new launches using creative, interactive methods to drive engagement and knowledge retention. • Create and maintain a monthly training calendar with clear class descriptions for employees and managers. • Partner with leaders to identify capability gaps and deliver targeted development that supports performance excellence. • Collaborate with managers to assess training needs, uphold performance standards, and deliver focused development opportunities. • Track training impact and provide actionable insights on employee performance and progression. • Support professional development initiatives across all brands and contribute to special training projects. • Develop accessible, engaging digital learning solutions that support continuous development and scalable training delivery. • Create and maintain online learning content using Litmos and Articulate, ensuring materials are current, interactive, and effective. • Communicate training updates and share resources through Viva Engage and other internal platforms. • Foster a positive and engaging learning environment that strengthens connection, confidence, and brand advocacy. • Act as a brand ambassador for new hires, creating an engaging and supportive onboarding experience from day one. • Occasionally support Contact Center operations by handling service interactions to stay connected to team workflows and customer needs.

🎯 Requisitos

• At least one year of experience in training, facilitation, learning & development, or coaching role. • Proven experience delivering instructor-led and/or virtual training programs in a fast-paced operational environment. • Strong communication, presentation, and facilitation skills. • Ability to engage diverse audiences with creativity, patience, and professionalism. • Proven ability to manage multiple priorities with flexibility and composure in a fast-paced environment. • Experience in a reservations, training, or contact center role within travel or hospitality. • Working knowledge of TTC brands and products. • Advanced proficiency with Microsoft 365 including MS Teams. • Advanced proficiency with data presentation tools and webinar platforms. • Experience using key systems such as Tropics, Genesys, and Salesforce.

🏖️ Benefícios

• Health insurance • Paid time off • Flexible work arrangements • Professional development opportunities