Architect, Product Development

🕒 Setembro 1

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $160.000 - $170.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🏛️ Arquiteto

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TTEC Digital

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

📣 Marketing

🤖 Inteligência Artificial

Consulting • Marketing • Artificial Intelligence

TTEC Digital é líder em transformação da experiência do cliente, combinando tecnologia e empatia humana para melhorar as interações com o cliente. Com foco em inteligência artificial, tecnologia de central de contato e gestão de relacionamento com o cliente, a TTEC Digital oferece soluções personalizadas para transformação digital de médio porte. Suas ofertas abrangentes incluem análise de dados, estratégia e design de CX, e serviços gerenciados que otimizam o engajamento dos clientes em diversos setores.

Descrição

• Lead, mentor, and develop engineers and technical leads, fostering accountability, growth, and technical excellence • Drive delivery of product initiatives, platform enhancements, and customer deployments of TTEC Digital products • Coordinate execution across Engineering, QA, DevOps, Product Management, Architecture, and Professional Services teams • Develop solution designs, architecture diagrams, and implementation approaches using Lucidchart, Visio, or similar platforms • Lead technical design reviews, implementation planning activities, and delivery readiness efforts • Identify and manage technical risks, dependencies, and implementation challenges • Research and evaluate emerging AI, customer experience, and contact center technologies • Assess integration opportunities across AI platforms and CCaaS solutions to support product innovation and customer needs • Deliver AI-powered customer experience and contact center solutions across TTEC Digital's proprietary product portfolio • Partner with Product Management, Architecture, QA, DevOps, and Professional Services to ensure successful delivery and operational readiness • Guide solution design, coordinate complex implementations, evaluate emerging technologies, and develop high-performing teams

🎯 Requisitos

• 8+ years of experience in software engineering, solution architecture, technical leadership, or product development • Prior experience managing engineers, technical leads, or software development teams • Proven experience delivering complex software implementations across multiple teams and stakeholders • Experience with Google AI technologies, conversational AI, virtual agents, Agent Assist, or AI-powered customer experience solutions • Working knowledge of Google Cloud Platform (GCP), Kubernetes, cloud-native architectures, APIs, microservices, and distributed systems • Experience creating and presenting architecture diagrams and technical solution designs • Strong communication, leadership, and stakeholder management skills • Preferred: Experience with Google CCAI, Vertex AI, Gemini, Dialogflow, Agent Assist, or related Google AI technologies • Preferred: Experience with Genesys Cloud, Amazon Connect, NICE CXone, Five9, Cisco Webex Contact Center, or similar CCaaS solutions • Preferred: Experience evaluating, designing, or implementing integrations between AI platforms and customer experience technologies • Preferred: Familiarity with telephony concepts, SIP-based communications, voice routing, and contact center ecosystems • Preferred: Exposure to DevOps practices, CI/CD pipelines, observability, and SaaS product operations • Preferred: Experience with AWS, Azure, or multi-cloud environments • Preferred: Familiarity with AWS Bedrock, Azure AI/Copilot, OpenAI, Anthropic, or similar enterprise AI technologies

🏖️ Benefícios

• Annual incentive program • Medical, dental, and vision coverage • Tax-advantaged health care accounts • Financial and income protection benefits • Paid time off (PTO) • Wellness time off