Conversational AI Chat Bot Developer

🕒 Abril 1

🤠 Texas – Remoto

infoinfo

💵 $140.000 - $160.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🖥 Engenheiro de Software

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of TTEC Digital

TTEC Digital

1001 - 5000 funcionários

💼 Consultoria

📣 Marketing

🤖 Inteligência Artificial

Consulting • Marketing • Artificial Intelligence

TTEC Digital é líder em transformação da experiência do cliente, combinando tecnologia e empatia humana para melhorar as interações com o cliente. Com foco em inteligência artificial, tecnologia de central de contato e gestão de relacionamento com o cliente, a TTEC Digital oferece soluções personalizadas para transformação digital de médio porte. Suas ofertas abrangentes incluem análise de dados, estratégia e design de CX, e serviços gerenciados que otimizam o engajamento dos clientes em diversos setores.

Descrição

• Develop and enhance conversational chatbot solutions using Cognigy and NICE Proactive AI Agent for client implementation projects • Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript • Code and test projects • Deliver high-quality software on time • Attend meetings and training as required • Perform system analysis and project management duties for successful project completion • Develop customer-facing solution pitches, value propositions, and demo experiences • Determine objectives and approaches to engagements • Mitigate and resolve code errors for development and future concepts • Develop, test, and deliver the NICE Cognigy software platform • Implement NICE Proactive AI Agent, Omilia, and Cognigy software • Develop NICE Proactive AI products and features • Conduct unit testing and code reviews • Resolve defects during the QA cycle • Support the production environment • Assist other developers in a team environment

🎯 Requisitos

• 3 years of professional experience building and delivering Natural Language Processing (NLP) systems, including Large Language Model (LLM)-based or Generative AI solutions • 3 or more years of software development experience, including design, custom development, and testing of real-time systems • 5+ years of JavaScript experience • Experience with JavaScript, Python, and Java • Experience with DialogFlow, Kore.ai, Cognigy, Amazon Lex, or Omilia • Hands-on experience creating modern chatbots and AI Virtual Agents/Agent Assist • Contact Center as a Service (CCaaS), NICE CXone, and CXone Studio experience is nice to have • Team player with ability to mentor team members • Desire to work in a fast-paced environment

🏖️ Benefícios

• Annual incentive program • Medical, dental, and vision benefits • Tax-advantaged health care accounts • Financial and income protection benefits • Paid time off (PTO) • Wellness time off

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