Compliance Operations Specialist

🕒 Maio 8

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Twilio

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

🔌 API

🤝 B2B

API • B2B

Milhões de desenvolvedores ao redor do mundo já usaram a Twilio para desbloquear a magia das comunicações e melhorar qualquer experiência humana. A Twilio democratizou canais de comunicação como voz, texto, chat, vídeo e e‑mail ao virtualizar a infraestrutura global de comunicações por meio de APIs simples o bastante para qualquer desenvolvedor usar e, ao mesmo tempo, robustas o suficiente para impulsionar as aplicações mais exigentes do mundo. Ao tornar as comunicações parte do kit de ferramentas de todo desenvolvedor de software, a Twilio capacita inovadores em todos os setores — de líderes emergentes às maiores organizações do mundo — a reinventar a forma como as empresas se relacionam com seus clientes. Fundada em 2008, a Twilio conta com mais de 5.000 funcionários em 26 escritórios, em 17 países e crescendo, com sede em San Francisco e outros escritórios em Atlanta, Bangalore, Berlim, Bogotá, Denver, Dublin, Paris, Praga, Hong Kong, Irvine, Londres, Madri, Munique, Malmö, Mountain View, Redwood City, Nova York, São Paulo, Sydney, Melbourne, Cingapura, Tallinn e Tóquio.

Descrição

• Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations • Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives • Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful • Use call detail records & aggregate traffic data to identify patterns and trends that determine a set list of actions • Resolve urgent issues impacting businesses, carriers and consumers worldwide • Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity • Provide support for customers by email, to ensure customers have an excellent experience with Twilio

🎯 Requisitos

• 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications • Willingness to work a non-traditional schedule, weekends, holidays and evenings may be required • Experience working in a fast paced, ambiguous environment, with a strong bias for action • You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data • You are detail-oriented with good organizational skills and comfortable with ambiguity • You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner • You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust • You have good time management and organizational skills and are comfortable working under pressure • Basic knowledge of Zendesk, Airtable, Looker or similar tools • Basic understanding APIs and related technologies • Background in telecommunications is desired

🏖️ Benefícios

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program