Incident Commander

🕒 Julho 29

🏄 California, Connecticut, +4 estados a mais – Remoto

🏄 California – Remote 🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote ☕ Washington – Remote

💵 $171.220 - $213.900 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

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Twilio

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

🔌 API

🤝 B2B

API • B2B

Milhões de desenvolvedores ao redor do mundo já usaram a Twilio para desbloquear a magia das comunicações e melhorar qualquer experiência humana. A Twilio democratizou canais de comunicação como voz, texto, chat, vídeo e e‑mail ao virtualizar a infraestrutura global de comunicações por meio de APIs simples o bastante para qualquer desenvolvedor usar e, ao mesmo tempo, robustas o suficiente para impulsionar as aplicações mais exigentes do mundo. Ao tornar as comunicações parte do kit de ferramentas de todo desenvolvedor de software, a Twilio capacita inovadores em todos os setores — de líderes emergentes às maiores organizações do mundo — a reinventar a forma como as empresas se relacionam com seus clientes. Fundada em 2008, a Twilio conta com mais de 5.000 funcionários em 26 escritórios, em 17 países e crescendo, com sede em San Francisco e outros escritórios em Atlanta, Bangalore, Berlim, Bogotá, Denver, Dublin, Paris, Praga, Hong Kong, Irvine, Londres, Madri, Munique, Malmö, Mountain View, Redwood City, Nova York, São Paulo, Sydney, Melbourne, Cingapura, Tallinn e Tóquio.

Descrição

• Serve as Incident Commander across the full range of severities, including our most critical, cross-functional incidents. • Enforce incident response practices at the Director and VP level and shape which industry best practices Twilio adopts. • Keep VPs and C-level stakeholders informed with clear, timely updates during critical incidents. • Mentor and train Incident Commanders and engineering teams, with the goal of removing yourself as a single point of failure. • Help Product Managers deliver high-quality Reason For Outage documents within SLO, and drive Product Groups to meet their incident response SLAs/SLOs. • Own the 1-3 year strategic vision for incident response process and tooling.

🎯 Requisitos

• 8+ years leading high-severity incident response, including as incident commander for the most critical incidents at a company operating at meaningful scale. • Track record of driving company-wide incident response strategy and standards, including setting OKRs and leading multi-team, multi-region adoption over a 1-3 year horizon. • Proven ability to influence and enforce practices at the Director/VP/C-suite level without formal authority; comfortable being the calm, authoritative voice in the room regardless of who's in it. • Experience partnering across functions beyond engineering (e.g. Security, Support, Product) during incident response. • Excellent verbal and written communication skills, with experience conveying incident status and risk clearly to executives and customer-facing teams. • Ability to size up a situation and make rapid decisions on the right course of action, including across multiple concurrent incidents. • Experience mentoring and upleveling other incident commanders, aimed at raising all boats within a response organization. • Deep understanding of the incident response lifecycle (Gameday, Incident Response, PIR, Betterments), including defining or refining it for an organization. • Ability to lead cross-org projects end-to-end: defining milestones, managing risk, and driving them through formal change management. • A curious, investigative mindset — asking "why" past the first plausible answer, both live during an incident and in retrospective, to find what's actually going on.

🏖️ Benefícios

• Health care insurance • 401(k) retirement account • Paid sick time • Paid personal time off • Paid parental leave