Senior Director, Patient Services – HUB

🕒 Junho 30

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UBC

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2003

🏥 Saúde

💼 Consultoria

🧬 Biotecnologia

Healthcare • Consulting • Biotechnology

A UBC é uma empresa dedicada a melhorar os resultados dos pacientes, conectando terapias especializadas aos pacientes que delas necessitam. Eles oferecem soluções modernas e personalizadas, focando em acesso, segurança e geração de evidências para produtos biofarmacêuticos. A UBC é especializada em desenvolvimento de evidências, gestão de riscos e acesso do paciente, utilizando dados do mundo real e tecnologias inovadoras para otimizar a jornada de saúde e garantir o uso eficaz de medicamentos.

Descrição

• Responsible for managing and driving the execution of assigned programs/projects, delegating responsibility to team members, project support resources, and core Patient Services leaders for driving change management. • Ensure quality and service standards are maintained along with client-specific contractual requirements. • Oversees the implementation of new requests from the client. • Foster ongoing client relationships by troubleshooting escalated issues, acting with authority, and communicating with transparency. • Responsible for managing the program level and corporate level financial targets, client retention, service level targets, performance reviews, business reviews, and development of Patient Services staff. • Develop and build leadership talent and capability within the team and direct reports. • Provide stretch learning and development assignments to leaders. • Ability to travel up to 50% to attend related client meetings/conferences as needed. • Actively participates in in-person and virtual meetings/events (internal and external).

🎯 Requisitos

• Bachelor’s degree or equivalent experience • 10 – 15 years of relevant experience, or a Master’s degree with 8 – 12 years of relevant experience • Excellent verbal and written communications and presentation skills • Excellent PC Skills, including Microsoft Office suite, Internet, and Outlook • Proven leadership skills, team-orientation, and a proactive and optimistic management style • Ability to work well under pressure, cross-functionally, to solve complex problems, and to improve quality and service • Ability to manage toward budget, service, and quality goals.

🏖️ Benefícios

• Remote opportunities • Competitive salaries • Growth opportunities for promotion • 401K with company match* • Tuition reimbursement • Flexible work environment • Discretionary PTO (Paid Time Off) • Paid Holidays • Employee assistance programs • Medical, Dental, and vision coverage • HSA/FSA • Telemedicine (Virtual doctor appointments) • Wellness program • Adoption assistance • Short-term disability • Long-term disability • Life insurance • Discount programs