Deployment Specialist – Forward Deployed Engineering

Vaga não está no LinkedIn

🕒 Outubro 7

🇨🇦 Canadá – Remoto

💵 $85.000 - $140.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🖥 Engenheiro de Software

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UJET

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🚘 Automotivo

🚗 Transporte

🔧 Hardware

Automotive • Transport • Hardware

A UJET é uma empresa europeia de engenharia e design focada em desenvolver plataformas pioneiras e inovadoras de e-mobilidade. Com a visão de se tornar o parceiro líder para OEMs em mobilidade urbana, a UJET enfatiza design industrial avançado, engenharia e o uso de materiais avançados. A empresa desenvolveu produtos como a Série Founders da UJET e os scooters elétricos UJET One, caracterizados por seu design leve, conectividade de alta tecnologia e uma arquitetura eletrônica única. A UJET também estende sua inovação a produtos complementares, como capacetes de fibra de carbono, pneus nano-comprimidos e luvas absorventes de impacto, redefinindo os padrões da indústria em acessórios de e-mobilidade. Localizada em Luxemburgo, a empresa está comprometida em avançar a e-mobilidade através de materiais de ponta e soluções de engenharia inteligentes, direcionando-se a profissionais urbanos e consumidores de luxo.

Descrição

• Serve as a hands-on technical resource within Forward Deployed Engineering for complex customer programs • Translate customer requirements and solution designs into executable technical implementation activities • Configure, test, and validate customer-specific solutions across supported UJET products and services • Identify technical blockers, risks, dependencies, and implementation gaps • Build, test, and document lightweight scripts, technical workarounds, proofs of concept, and tailored solutions • Support customer testing, user acceptance testing, production readiness, launch, and post-launch stabilization • Design, configure, test, and troubleshoot integrations between UJET and customer or third-party systems • Work with REST APIs, HTTP methods, API endpoints, webhooks, authentication, headers, request parameters, and response payloads • Read, interpret, and troubleshoot JSON and other structured data • Read, understand, and modify application, integration, and sample code using Python, JavaScript, and HTML • Analyze logs and correlate events across systems to diagnose complex deployment issues • Reproduce issues and distinguish configuration, implementation, integration, environment, infrastructure, and product-defect problems • Configure, test, and optimize AI-powered customer experiences and refine generative-AI prompts • Evaluate AI-generated responses and develop repeatable validation scenarios • Design and configure conversational and virtual-agent experiences, including intents, entities, routing logic, API interactions, webhooks, error handling, and handoffs • Work directly with customers, partners, developers, architects, administrators, IT teams, contact-center teams, operations teams, and business stakeholders • Lead or participate in technical discovery, implementation, troubleshooting, and readiness sessions • Provide technical status updates and escalate issues affecting customer timelines • Develop reusable scripts, implementation examples, integration patterns, templates, troubleshooting guidance, and internal documentation • Share lessons learned and provide feedback to Product and Engineering teams to improve tooling, APIs, documentation, and technical processes

🎯 Requisitos

• 3+ years of experience in a technical customer-facing role such as Technical Implementation, Professional Services, Solution Engineering, Integration Engineering, Deployment Engineering, Technical Support, Solution Architecture, Technical Consulting, or Software Development • Demonstrated experience working with complex enterprise software deployments, implementations, or integrations • Working knowledge of Python, JavaScript, and HTML, with the ability to read, understand, troubleshoot, and modify lightweight code • Experience working with REST APIs, HTTP, JSON, webhooks, authentication, request and response payloads, and API integrations • Experience testing and troubleshooting API endpoints and integrated software systems • Ability to read and interpret application, platform, API, and integration logs • Strong troubleshooting and root-cause analysis skills • Ability to review implementation code and identify common logic, configuration, API, or integration issues • Experience translating customer requirements into technical implementation activities • Strong analytical and problem-solving skills • Excellent written and verbal communication skills • Ability to explain technical concepts to both technical and non-technical audiences • Demonstrated ability to work directly with customers, partners, engineers, architects, administrators, and business stakeholders • Strong organizational skills and attention to detail • Ability to manage multiple technical priorities and customer engagements simultaneously • Demonstrated ownership of technical problems through resolution • Ability to work effectively in situations where the technical solution or troubleshooting path is not immediately obvious • Ability to collaborate effectively across Forward Deployed Engineering, Product, Engineering, Support, Professional Services, and other customer-facing organizations • Applicants must be legally authorized to work in Canada without the need for current or future employer-sponsored visa sponsorship • Preferred: experience with CCaaS, conversational AI, generative AI, virtual agents, prompt engineering, CRM/contact center/telephony integrations, webhooks, API testing tools, observability/logging platforms, cloud platforms, Git, SaaS/cloud-native environments, proofs of concept, software development lifecycle concepts, authentication/authorization, application security, and enterprise customers

🏖️ Benefícios

• Medical, dental, and vision benefits • 401(k) plan • Wellness benefits • Impactful work shaping the future of customer experience • Collaborative, inclusive team culture • Equal employment opportunities • SDPC training and role-specific security, data protection, and compliance responsibilities • Reasonable accommodation during the application process, including an alternative to AI-assisted screening

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