Lead Conversational AI Developer

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🕒 Junho 3

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UMGC Ventures

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2016

📚 Educação

🤝 Sem Fins Lucrativos

Education • Non-profit

UMGC Ventures é uma organização sem fins lucrativos 501(c)(3) que apoia a University of Maryland Global Campus (UMGC). Atua como um centro de inovação no design e desenvolvimento de aprendizagem, com o objetivo de criar soluções transformadoras no ensino superior adaptadas às necessidades de estudantes, empresas, organizações comunitárias e governos. A organização foca em experiências de aprendizagem digital, aprendizagem modularizada e no desenvolvimento de novos programas de credenciamento e certificação para apoiar o desenvolvimento da força de trabalho. A UMGC Ventures está comprometida em oferecer educação de qualidade, acessível e globalmente disponível para adultos, aproveitando a agilidade e o pensamento estratégico para se adaptar às necessidades educacionais em constante evolução.

Descrição

• Drive the full lifecycle development — from design to deployment — of scalable chatbots and virtual assistants utilizing Microsoft Bot Framework, Kore.ai, or similar CAI technologies • Collaborate with cross-functional teams (product managers, designers, UX/UI specialists) to gather requirements, design conversational flows, and implement user stories • Integrate Natural Language Processing (NLP) and Natural Language Understanding (NLU) techniques to enable chatbots to understand user intent and respond accordingly • Leverage Generative AI services to enhance chatbot responses with creativity and personalization • Develop chatbots for deployment across multiple channels (web, mobile apps, messaging platforms) ensuring a seamless user experience • Conduct thorough testing and debugging to ensure high performance and accuracy of conversational AI solutions • Monitor and analyze user interactions and chatbot performance to identify areas for improvement and optimization • Stay updated on the latest advancements in Conversational AI technologies and best practices

🎯 Requisitos

• Education Bachelor’s Degree • Experience 5+ years of experience in software development, preferably with a focus on conversational AI or chatbots • Deep expertise in Azure Bot Framework v4, specifically utilizing Adaptive Dialogs, Waterfall Dialogs, and middleware customization • Strong backend development skills with advanced proficiency in C#, .NET, JavaScript, CSS, HTML for custom bot logic • Hands-on experience with Azure Integration Services, using Azure Functions and Logic Apps to orchestrate workflows between the bot and external systems • Proven experience with Salesforce API integrations (REST/SOAP), specifically for managing Live Agent handoffs, Knowledge base retrieval, and Case creation • Experience configuring Azure Cosmos DB for storing conversation state, user data, and telemetry logs • Experience implementing Hybrid AI strategies, bridging classical NLU services (Azure CLU) with Generative AI models (Azure OpenAI/GPT) for fall-back handling or content generation • Middleware familiarity, with exposure to MuleSoft or similar ESB platforms for enterprise-grade data exchange • Data-driven optimization skills, utilizing Power BI to analyze conversation logs, identify drop-off points, and drive NLU accuracy improvements • SDLC leadership experience, including defining CI/CD pipelines for bot deployment across multiple environments (Dev/Test/Prod) • Excellent communication, collaboration, and problem-solving skills • Ability to work independently and manage multiple projects simultaneously • Passion for innovation and a strong desire to push the boundaries of Conversational AI technology

🏖️ Benefícios

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years). • Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. • Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. • Flexible Spending Accounts: Available for medical and dependent care expenses. • Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS). • Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds. • Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service.