Senior Account Manager

Vaga não está no LinkedIn

🕒 Setembro 15

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Underscore Marketing

Underscore Marketing

51 - 200 funcionários

Fundada em 2002

📣 Marketing

💊 Farmacêutico

☁️ SaaS

Marketing • Pharmaceuticals • SaaS

Underscore Marketing é uma agência de marketing focada em resultados, especializada em estratégias promocionais e mídia omnichannel para a indústria de ciências da vida e farmacêutica. Combina planejamento estratégico orientado por dados, análises baseadas em IA/ML (a PINNACLE Planning Suite) e serviços de mídia AOR para impulsionar o engajamento de pagadores e HCP, ativação de pacientes e otimização de gastos promocionais. A empresa se posiciona como uma extensão das equipes de marca, enfatizando o desempenho mensurável, a otimização de orçamento e campanhas omnichannel integradas para alcançar resultados de negócios.

Descrição

• Oversee day-to-day client account management and ensure client priorities, business context, feedback, and success measures are understood across the team • Partner with project management to align delivery plans, timelines, and workflows with client priorities • Support account planning and refine strategies to meet evolving client needs • Ensure deliverables align with client objectives and agency standards • Support scope alignment, pricing context, account health, and commercial inputs with leadership, Finance, and project management • Contribute to account forecasting and performance visibility • Identify and support organic growth opportunities and improved account health • Build and maintain strong client relationships • Listen to client needs and provide recommendations and solutions • Collaborate with client stakeholders and external partners • Analyze client business, competition, and market landscape • Translate insights into actionable strategies and recommendations • Partner with cross-functional teams to develop solutions • Coordinate media, creative, analytics, and operations teams • Maintain clear scopes of work and effective workflows • Support onboarding of new clients • Manage and develop junior team members through goals, coaching, feedback, and growth opportunities • Contribute to talent planning and team development • Support new business efforts through research, strategy, and pitch development

🎯 Requisitos

• 5–8 years of experience in account management or a client-facing marketing, advertising, or media role (agency experience preferred) • Demonstrated ability to manage accounts and contribute to client growth • 1+ years of people management or mentorship experience • Cross-functional experience working with media, creative, analytics, or operations teams preferred • Experience in media and/or research is a plus • Willingness to travel as needed based on client requirement • Strong account management and organizational skills • Ability to manage multiple projects and priorities in a fast-paced environment • Understanding of client business, industry dynamics, and marketing fundamentals • Experience with account financials, including scoping and forecasting • Strong problem-solving and critical thinking abilities • Effective communication and relationship-building skills • Ability to collaborate across cross-functional teams • Demonstrated ability to identify growth opportunities and contribute to strategic thinking • Adaptability and ability to navigate changing client needs and priorities • Resume and brief note outlining healthcare or media experience

🏖️ Benefícios

• Dynamic environment where ideas matter, growth is supported, and work helps elevate brands in a competitive healthcare landscape • Collaborative team environment • Equal employment opportunities and inclusive workplace

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