Customer Support Engineer

🕒 4 dias atrás

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Unily

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏢 Corporativo

☁️ SaaS

⚡ Produtividade

💰 Private Equity Round em 2019-06

Enterprise • SaaS • Productivity

A Unily é uma plataforma líder em experiência empresarial (EX), especializada em fornecer soluções avançadas de ambiente de trabalho digital para organizações em todo o mundo. A empresa foca em melhorar a comunicação interna, o engajamento dos colaboradores e a colaboração por meio de um conjunto de funcionalidades que incluem intranets com inteligência artificial, redes sociais empresariais e software abrangente de experiência do colaborador. A Unily integra-se com os principais softwares, como Microsoft Office 365, Google Workspace, Workday e Salesforce, para proporcionar jornadas contínuas aos colaboradores e melhorar a agilidade organizacional. A empresa atende a uma ampla gama de setores, incluindo manufatura, tecnologia, serviços financeiros e mais. A Unily foi reconhecida como líder na indústria de plataformas de intranet por relatórios de analistas renomados, como o Forrester Wave e o Gartner Magic Quadrant.

Descrição

• You will be the frontline problem solver for our clients—owning the end‑to‑end case lifecycle and ensuring every interaction is fast, insightful, and high‑quality. • You’ll combine technical troubleshooting, product expertise, and AI‑assisted investigation to deliver world‑class support across regions in a follow‑the‑sun model.

🎯 Requisitos

• 2–4 years of experience in technical or customer support (SaaS preferred) • Strong troubleshooting skills and ability to learn complex systems quickly • Excellent communication and multitasking abilities • Experience with CRM/ticketing tools (ServiceNow) and AI technologies • A collaborative mindset and curiosity to deepen product and domain expertise • A customer‑obsessed approach to problem‑solving

🏖️ Benefícios

• Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. • Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. • The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. • Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. • We offer medical, dental and vision coverage at 96% of the payroll cost at the employee-only coverage level and cover 80% for employee plus dependent levels. • 1x your annual salary in Life and AD&D coverage at no cost to you. • 5% match on your 401(k) and no vesting schedule after your first 90 days. • Our commitment to sustainability and giving back to the community. We are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme.