Customer Success Manager – North America

🕒 6 dias atrás

⛰️ Colorado – Remoto

⛰️ Colorado – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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UP42

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

📦 Logística

🏭 Manufatura

Consulting • Logistics • Manufacturing

Olhe para cima. Nosso planeta está cercado por satélites, capturando vastas quantidades de dados geoespaciais a cada minuto. E nossa missão é fornecer acesso rápido e fácil a esses dados.

Descrição

• Cultivate long lasting business relationships and manage customer portfolios • Own customer orders from request to delivery • Develop and execute customer success plans • Take ownership of customer engagement including kick-offs, onboarding, trainings, and health checks • Collaborate with the sales team to identify growth opportunities and support renewals • Ensure excellent end-to-end customer experience • Drive and execute internal projects to implement customer success best practices

🎯 Requisitos

• Background in geospatial or similar field • Proficiency in using GIS/remote sensing software and tools • Working knowledge of customer success processes • Proven track record of managing own book of business • Effective communication skills for technical and non-technical audiences • Technical expertise and problem-solving skills • Experience with or understanding of APIs • Exceptional organizational skills and attention to detail • Excellent written and verbal communication skills in English (knowledge of other languages is a plus)

🏖️ Benefícios

• wellbeing initiatives • sponsored fitness subscriptions • educational budget for personal development • public transportation discount