Senior QA Analyst – Support

Vaga não está no LinkedIn

🕒 Maio 14

🇲🇽 México – Remoto

⏰ Tempo Integral

🟠 Sênior

🔧 Engenheiro de QA (Qualidade de Software)

👻 Score fantasma 31%

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VALCE Talent Solutions

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2016

🤝 B2B

🎯 Recrutamento

💼 Consultoria

B2B • Recruitment • Consulting

VALCE Talent Solutions é uma empresa especializada em nearshoring, aquisição de talentos de TI e consultoria voltada para ajudar empresas a expandirem globalmente, particularmente no México, LATAM e Estados Unidos. Eles oferecem soluções personalizadas que incluem recrutamento de talentos, gestão de força de trabalho e integração de tecnologia e inteligência artificial para aprimorar processos de negócios. Com um forte foco em consultoria estratégica, a VALCE visa conectar tecnologia, talento e resultados tangíveis, com uma robusta rede de profissionais de TI e um histórico comprovado de colocações bem-sucedidas e escalonamento de projetos.

Descrição

• Execute QA testing activities for the SLAMNET-Parcel implementation in Mexico, based on defined test plans, business requirements, and acceptance criteria. • Create, execute, and document test cases, test scenarios, test results, and supporting evidence for SLAMNET-Parcel functionalities. • Validate that system functionality supports Mexico Brokerage operational needs, including parcel processing, exception handling, data flows, and business rules. • Identify, document, and report defects with clear reproduction steps, expected results, actual results, screenshots, logs, and business impact when applicable. • Support defect triage by working with the QA Lead, vendor, technical teams, and business users to clarify issues and validate fixes. • Perform functional, regression, integration, and UAT support testing as required during the implementation lifecycle. • Provide second-level support for SLAMNET-Parcel by analyzing reported issues, validating whether they are functional defects, user issues, data issues, or configuration-related problems. • Support business users during testing and stabilization by helping reproduce issues, documenting findings, and coordinating follow-up with the QA Lead. • Maintain accurate testing documentation, defect logs, issue status, and validation evidence. • Participate in daily or weekly implementation status meetings, providing updates on assigned test activities, open issues, risks, and blockers. • Support go-live and post-go-live stabilization activities, including production issue validation and coordination with vendor support teams.

🎯 Requisitos

• Experience as a QA Engineer, Tester, Business QA Analyst, or Application Support Analyst in system implementation or production support environments. • Knowledge of Mexico Brokerage processes, customs clearance, parcel operations, logistics, or transportation workflows is required. • Ability to understand functional requirements and convert them into test cases, validation steps, and expected results. • Experience executing functional testing, regression testing, integration testing, defect validation, and UAT support. • Experience documenting defects clearly and working with technical teams or vendors to support issue resolution. • Strong analytical skills to troubleshoot application issues and determine whether issues are related to functionality, configuration, data, process, or user execution. • Familiarity with QA/test management or issue tracking tools such as Jira, Azure DevOps, ServiceNow, HP ALM, or similar. • Good written and verbal communication skills, with the ability to explain issues clearly to business and technical audiences. • Detail-oriented, organized, and capable of managing multiple assigned test cases or support tickets simultaneously. • English and Spanish communication skills preferred.

🏖️ Benefícios

• Health insurance • Flexible work arrangements • Professional development opportunities