UX Business Systems Analyst

Vaga não está no LinkedIn

🕒 Agosto 21

🇲🇽 México – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🧐 Analista de Negócios

👻 Score fantasma 31%

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VALCE Talent Solutions

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2016

🤝 B2B

🎯 Recrutamento

💼 Consultoria

B2B • Recruitment • Consulting

VALCE Talent Solutions é uma empresa especializada em nearshoring, aquisição de talentos de TI e consultoria voltada para ajudar empresas a expandirem globalmente, particularmente no México, LATAM e Estados Unidos. Eles oferecem soluções personalizadas que incluem recrutamento de talentos, gestão de força de trabalho e integração de tecnologia e inteligência artificial para aprimorar processos de negócios. Com um forte foco em consultoria estratégica, a VALCE visa conectar tecnologia, talento e resultados tangíveis, com uma robusta rede de profissionais de TI e um histórico comprovado de colocações bem-sucedidas e escalonamento de projetos.

Descrição

• Gather, analyze, and document business requirements for internal customers • Align technology solutions with business needs, strategic goals, and end-user expectations • Design, document, test, and leverage solutions that improve business outcomes, simplify workflows, increase adoption, and enhance user experience • Interface with business stakeholders, end users, and IT infrastructure teams to define and document processes and translate needs into functional specifications • Conduct systems and process analysis, interviews, requirements-gathering workshops, and artifact sign-off • Coordinate requirements and document software installation and configuration processes • Assist with testing, training plans, user training, production support, and user documentation • Participate in QA, identify test cases, explain complex processes, and support test-plan development • Develop business cases, ROI calculations, value definitions, cost assessments, benefit statements, and risk analyses • Coordinate project tasks and lifecycle phases for small to mid-size projects • Coordinate client and stakeholder communication and help prioritize IT service delivery • Conduct root-cause analysis to support defect resolution • Assist with scope definition and solution implementation • Champion UX improvement opportunities from prioritization through implementation and measurement • Maintain a prioritized UX and process-improvement backlog • Partner with stakeholders and end users to understand pain points, journeys, and workflow barriers • Coordinate cross-functional UX initiatives, track actions, remove blockers, and escalate decisions • Measure and communicate improvement effectiveness, including adoption, efficiency gains, reduced support incidents, simplified processes, and user satisfaction

🎯 Requisitos

• Demonstrated prior experience identifying, leading, and implementing user experience (UX) and business process improvement initiatives in an enterprise environment • Proven ability to independently drive improvements from concept through implementation across multiple business and technology teams • Experience gathering and analyzing user feedback, support trends, operational metrics, and business requirements • Experience coordinating cross-functional efforts involving business stakeholders, application, infrastructure, service desk, security, and vendor teams • Ability to influence outcomes and drive change without direct authority • Strong analytical and problem-solving skills • Strong communication, facilitation, documentation, and stakeholder management skills • Preferred: experience championing continuous improvement and end-user experience initiatives • Preferred: experience in a distributed team environment • Preferred: understanding of databases, computer operating systems, SaaS, on-premises systems, cloud server services, domains, basic network function, and software installation processes • Preferred: experience creating diagrams, flowcharts, user journeys, process maps, and other visual representations • Visio or equivalent tool experience preferred