Principal Solution Consultant – ITSM

🕒 Agosto 13

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

⏰ Tempo Integral

🔴 Especialista

💼 Consultor

👻 Score fantasma 44%

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Valiantys - Atlassian Platinum Solution Partner

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

A Valiantys é um Parceiro de Soluções Platinum da Atlassian que se especializa em oferecer serviços de consultoria personalizados para aumentar a produtividade e transformar negócios usando ferramentas Atlassian. Eles oferecem uma variedade de serviços, incluindo agilidade empresarial, migração para a nuvem, gestão de serviços de TI e serviços gerenciados. A Valiantys possui ampla experiência em ajudar organizações a implementar e otimizar o software Atlassian para melhorar a colaboração e a agilidade da equipe. Eles já trabalharam com diversos setores como negócios de consumo, serviços financeiros e tecnologia. Com presença global e uma forte reputação, a Valiantys ajuda organizações de todos os tamanhos a alcançar seus objetivos de transformação digital.

Descrição

• Lead complex solution consulting engagements where business intent, operating model, value case, governance, and delivery approach need clarification • Provide executive-level discovery and advisory leadership • Shape business and operating-model architecture at the solution consulting level • Raise solution consulting quality through methodology stewardship, stage-gate discipline, artifact quality, and coaching • Lead discovery to clarify business intent, transformation constraints, value targets, operating model impacts, risks, and success measures • Translate ambiguous business problems into consulting narratives, decision paths, phased approaches, and measurable outcome models • Define outcome architecture, including value hypotheses, KPI models, baseline measures, target outcomes, and benefits tracking • Design governance models with stage gates, decision forums, escalation paths, and executive readout cadence • Advise enterprise customers on ITIL practices across the service value system • Design operating models connecting IT service management with product, engineering, DevOps, and application development teams • Guide platform governance and security/compliance constraints • Shape outcome-oriented executive reporting and service performance dashboards • Advise on CMDB and configuration management strategy • Facilitate maturity assessments and prioritized roadmaps • Identify tooling gaps and recommend standard, custom, alternative, or additional solutions • Apply and evolve the Solution Consulting methodology across diagnosis, design and planning, validation, activation, and scale • Review engagement artifacts for clarity, completeness, value alignment, and executive readiness • Support complex pursuits, proposals, and SOWs with discovery, solution framing, scope, value case, governance, roadmap, and delivery-risk input • Partner with Sales and Account teams without owning commercial or pursuit strategy • Create or review value cases, operating models, roadmaps, governance models, KPI models, benefits trackers, decision logs, and executive readouts • Convert field lessons into playbooks, templates, accelerators, discovery guides, workshop formats, and quality standards • Coach Senior Solution Consultants and Solution Consultants • Support hiring, onboarding, enablement, communities of practice, internal quality reviews, capability planning, and talent development • Model responsible use of approved AI tools in consulting workflows and reusable assets • Own complex consulting framing, outcome architecture, methodology quality, stage-gate advisory, and coaching

🎯 Requisitos

• Proven ownership of large or complex consulting engagements with multiple stakeholders, workstreams, phases, or business domains • Experience designing enterprise work management solutions using Atlassian products including Jira Software, Jira Service Management, Operations, Assets, and Confluence • Demonstrated experience leading executive-level discovery, advisory workshops, governance forums, and decision-oriented client conversations • Strong capability in problem framing, value modeling, KPI definition, roadmapping, operating model design, adoption planning, and benefits tracking • Fluency in stage-gate governance, iterative delivery, consulting methodology, and outcome-based advisory practices • Strong familiarity with enterprise delivery, ITSM, Agile, Work Management, service management, and adjacent Atlassian ecosystem considerations • Ability to coach consultants, review advisory artifacts, and raise delivery quality through repeatable methods and reusable assets • Strong working knowledge of ITIL concepts and practices • Ability to translate ITIL guidance into pragmatic processes, controls, and reporting • Strong technical writing ability • Ability to speak clearly and concisely to audiences of varying technical aptitudes • ITIL certification (Foundation or higher) preferred • Experience in regulated, complex, or enterprise environments such as financial services, healthcare, automotive, public sector, or global organizations preferred • Knowledge of ITIL, SAFe, Lean-Agile, DevOps, Enterprise Service Management, change management, or operating model frameworks preferred • Experience contributing to practice development, team leadership, hiring, onboarding, enablement, or consulting quality programs preferred • Hands-on experience with ServiceNow, Zendesk, and/or BMC, including configuration and/or implementation delivery preferred • Experience working with integrations and enterprise reporting/analytics preferred • Experience leading enterprise-scale platform transformations, including migrations from legacy platforms to new solutions, preferred

🏖️ Benefícios

• Full Time Permanent employment • Remote work arrangement • Equal opportunity and barrier-free workplace • Use of approved AI tools to improve delivery efficiency, speed, quality, consistency, and value realization • Career growth paths including Engagement Director, Practice Lead or Team Leadership, and Head of Solutions Consulting or similar senior leadership role

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