Senior Systems Engineer – Solutions Architect

🕒 Julho 22

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van den Boom & Associates LLC

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2014

💸 Finanças

📋 Conformidade

Finance • Life Sciences • Compliance

van den Boom & Associates LLC é uma empresa de finanças e contabilidade especializada na indústria de ciências biológicas. A empresa se associa a clientes para se tornar uma parte integrante de suas equipes, oferecendo serviços desde a criação até o crescimento e saída das empresas. Eles possuem experiência em lidar com relatórios financeiros, funções diárias de contabilidade e conformidade com SOX para mais de 100 empresas de ciências biológicas. Sua missão é permitir que os clientes foquem em seu trabalho principal, oferecendo gestão financeira e processos especializados. Com uma equipe forte e experiente, van den Boom & Associates LLC se posiciona como um jogador-chave no apoio a empresas de ciências biológicas através de vários marcos de negócios.

Descrição

• Serve as the Tier 3 escalation point for the service desk, resolving the most complex issues across infrastructure, cloud, and security. • Mentor and train Tier 1/2 technicians; build technical documentation and runbooks that raise the team's overall capability. • Own root-cause analysis for recurring or high-impact incidents. • Design end-to-end technical solutions for clients spanning Microsoft 365, Azure, identity/security, networking, and endpoint management. • Partner with sales and leadership to scope new client engagements, contribute to proposals/SOWs, and estimate effort. • Lead technical onboarding and migrations for new clients into the managed environment. • Establish and maintain architecture standards and reference designs the team can build against consistently. • Architect and administer Microsoft 365 and Azure environments: identity (Entra ID/Azure AD, conditional access), Intune/endpoint management, Exchange Online, SharePoint/OneDrive, and Azure infrastructure. • Implement and maintain security controls across the Microsoft stack: MFA/conditional access, endpoint protection, DLP, and identity governance. • Support alignment of client environments to compliance frameworks (SOC 2, HIPAA, HITRUST) in partnership with the security team. • Build automation using PowerShell (and other scripting languages) to streamline provisioning, monitoring, and remediation across client environments. • Design and build AI-assisted tooling and agents — using platforms like Claude — to automate documentation, ticket triage, reporting, and other repeatable workflows. • Continuously look for opportunities to reduce manual ticket volume through automation and self-service. • Support broader infrastructure needs: server administration (Windows Server, Active Directory), virtualization, backup/disaster recovery, and core networking (firewalls, switching, VPN). • Participate in on-call/escalation rotation for critical incidents as needed.

🎯 Requisitos

• Must come from a scaled MSP, with experience supporting multiple clients/environments at once — not a single-organization IT background. • Deep, hands-on expertise in Microsoft Azure and Microsoft 365/O365 administration and architecture. • Strong security background: identity and access management, endpoint security, conditional access, and general security best practices. • Strong scripting ability, particularly PowerShell. • Experience with — or strong interest in — building automation and AI agents using tools like Claude. • Proven experience serving as an escalation point for a service desk or support team. • Experience designing technical solutions for clients, including scoping and documentation. • Strong communication skills — able to work directly with clients on technical solutions, not just internally. • Bachelor's degree in Computer Science or a related field, or equivalent hands-on experience. • Experience serving healthcare or life sciences clients. • Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, Security+, or similar). • Experience with additional scripting/automation languages (e.g., Python). • Experience with RMM/PSA platforms common in MSP environments (e.g., ConnectWise, NinjaOne).

🏖️ Benefícios

• Health insurance • Engagement in professional development opportunities