Director, Global Education Services Operations

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🕒 Setembro 23, 2025

🌲 North Carolina – Remoto

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💵 $125.000 - $200.000 / ano

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

🦅 Patrocina Visto H1B

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Veeva Systems

Veeva Systems

1001 - 5000 funcionários

☁️ SaaS

⚕️ Seguro de Saúde

💊 Farmacêutico

SaaS • Healthcare Insurance • Pharmaceuticals

A Veeva Systems Inc. é líder em software em nuvem para a indústria global de ciências da vida. Comprometida com a inovação, a excelência de produto e o sucesso do cliente, a Veeva atende a mais de 875 clientes, desde as maiores empresas farmacêuticas do mundo até biotechs emergentes. A Veeva tem sede na região da Baía de São Francisco, com escritórios no Canadá, Europa, Ásia e América Latina. A Veeva está crescendo para 10.000 colaboradores até 2025; visite a seção de Vagas para conferir as oportunidades abertas e lembre-se de que as comunicações com novos candidatos e candidatos em processo virão apenas de um endereço oficial @veeva.com.

Descrição

• Own and innovate the education services technology architecture including LMS, certification, e-commerce website, CRM, business analytics, training surveys, helpdesk ticketing • Serve as business sponsor on IT projects involving LMS, CRM, business intelligence, SSO; prioritize, track requirements, and implement scalable features • Develop analytic dashboards (using Sigma) and reports to measure KPIs and track progress • Partner with global teams to diagnose business requirements and ensure operational readiness for training and certification • Develop, implement, and evolve processes, frameworks, and tools to support growth • Oversee projects with accuracy, transparency, and commitment to deadlines • Manage contracts, budgets, and vendors • Oversee go-to-market activity for new education offerings and integrate education solutions into packaged offerings • Build quarterly training delivery schedules to meet revenue commitments • Ensure compliance with Veeva policies, customer contracts, and legal requirements • Manage a global team of systems and process experts and training coordinators; hire and develop team members • Foster a collaborative, accountable, results-oriented team environment and serve as an ambassador for Education Services

🎯 Requisitos

• 8+ years of experience managing learning processes, data flows, and technologies that support a for profit education services business (LMS, Certification, e-commerce, CRM data analytics, etc.) • 5+ years of people management experience including hiring, onboarding, and developing teams • Proven experience selecting and implementing learning management systems • Proven ability to lead at scale, drive change, and forward critical initiatives with minimal oversight • Demonstrate analytical thinking and logical decision-making • Excellent communication, collaboration, and project management skills • Strong interpersonal skills and ability to build relationships across services, IT, FP&A, Alliances, and marketing • Desire to serve as the right-hand person to Education Services leaders • Based in the United States and able to meet the operational requirements of a global role • Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT)

🏖️ Benefícios

• Medical, dental, vision, and basic life insurance • Flexible PTO and company paid holidays • Retirement programs • 1% charitable giving program • Work Anywhere policy supporting flexibility to work from home or in the office

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