Global Program Manager – Software Implementation

🕒 Março 31

🧀 Wisconsin – Remoto

🧀 Wisconsin – Remote

💵 $100.000 - $200.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

💻 Engenheiro de Soluções

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Veeva Systems

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

☁️ SaaS

⚕️ Seguro de Saúde

💊 Farmacêutico

SaaS • Healthcare Insurance • Pharmaceuticals

A Veeva Systems Inc. é líder em software em nuvem para a indústria global de ciências da vida. Comprometida com a inovação, a excelência de produto e o sucesso do cliente, a Veeva atende a mais de 875 clientes, desde as maiores empresas farmacêuticas do mundo até biotechs emergentes. A Veeva tem sede na região da Baía de São Francisco, com escritórios no Canadá, Europa, Ásia e América Latina. A Veeva está crescendo para 10.000 colaboradores até 2025; visite a seção de Vagas para conferir as oportunidades abertas e lembre-se de que as comunicações com novos candidatos e candidatos em processo virão apenas de um endereço oficial @veeva.com.

Descrição

• Lead Veeva’s most strategic programs and ensure that implementation methodology is met while ensuring adherence to the timeline, scope, resources, and overall quality • Drive customer success by ensuring appropriate risk management, change management, and escalation management and ensuring that all programs have a positive impact • Own stakeholder management with customers to drive resolutions and serve as part of the Veeva team and partner network in a customer-centric environment to ensure we influence and lead the customers to support their success throughout and beyond implementation • Serve as a leader and have productive working relationships with the project team to coach and mentor them to create the environment to ensure employee success • Accountable for one or more global Vault implementations in Clinical, Quality, Regulatory (RIM), or Safety (PV) at our strategic accounts • Energizes the teams around them and recognizes challenges as opportunities to proactively manage solution • Support the GPM team to actively share knowledge and resources to find ways to improve • Partners deeply with IT and business executives to define deployment, governance, and transformation roadmap and plan for the future with post-deployment activities, including Product Support and Customer Success, as well as ongoing conversations with Product Management • Support implementation proposals and services contract negotiation • Coordinate Customer Success Manager activities to drive product value and adoption

🎯 Requisitos

• 12+ years in large-scale enterprise software program management • Consulting experience with proven ability to lead large, complex customers • Track record of success leading internal teams and partners to deliver measurable business results • Experience in technology strategy and roadmap development for enterprise customers in healthcare or life sciences • Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level with strong communication • Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority • Typical travel is 25%, but may be up to 50% based on customer requirements

🏖️ Benefícios

• Medical, dental, vision, and basic life insurance • Flexible PTO and company paid holidays • Retirement programs • 1% charitable giving program