Operations Manager

🕒 Setembro 3, 2025

🏄 California – Remoto

🏄 California – Remote

💵 $60.000 - $80.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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Veeva Systems

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

☁️ SaaS

⚕️ Seguro de Saúde

💊 Farmacêutico

SaaS • Healthcare Insurance • Pharmaceuticals

A Veeva Systems Inc. é líder em software em nuvem para a indústria global de ciências da vida. Comprometida com a inovação, a excelência de produto e o sucesso do cliente, a Veeva atende a mais de 875 clientes, desde as maiores empresas farmacêuticas do mundo até biotechs emergentes. A Veeva tem sede na região da Baía de São Francisco, com escritórios no Canadá, Europa, Ásia e América Latina. A Veeva está crescendo para 10.000 colaboradores até 2025; visite a seção de Vagas para conferir as oportunidades abertas e lembre-se de que as comunicações com novos candidatos e candidatos em processo virão apenas de um endereço oficial @veeva.com.

Descrição

• Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster; Work Anywhere company supporting flexibility to work from home or in the office. • Daily point of contact with internal and external (customer) stakeholders for all service-related inquiries and escalations • Hire, train and develop exceptional coordinator teams to support steady state operations, including Veeva Employee Policies, Customer Business Rules, New System Updates, Projects • Act as the primary team manager for number of direct reports and support workload management, quality and adherence to SLA • Own and update SOPs both internal and customer provided, and maintain Business Rules • Provide team metrics oversight and ensure operational effectiveness for all service-related capabilities • Support customer onboarding and identify areas for change management/improvements • Ability to periodically work overtime to support business needs • Create, maintain and review reports and procedures to ensure processes are completed accurately and in a timely manner

🎯 Requisitos

• 3+ years’ experience working at a pharmaceutical/biotech or third-party agency to support HCP related events in the life sciences industry • Strong working knowledge of Microsoft Excel and Word. Experience with PowerPoint software is a plus. • Possess excellent analytical skills, be a self-starter with good judgement and integrity, highly motivated and dependable • Strong Team Management skills • Excellent communication skills both verbal and written • Strong conflict resolution ability • Strong organizational and planning skills with attention to detail and accuracy • Ability to successfully manage multiple priorities in a fast-paced environment • Ability to work independently with competent decision-making skills • Good judgment, and highly discreet with ability to maintain confidentiality • Must be located in the Pacific timezone

🏖️ Benefícios

• Medical, dental, vision, and basic life insurance • Flexible PTO and company paid holidays • Retirement programs • 1% charitable giving program