Director, Professional Services

🕒 Julho 17

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Veryon

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1973

🚀 Aeroespacial

☁️ SaaS

🤝 B2B

Aerospace • SaaS • B2B

A Veryon é um fornecedor de software de gestão de aviação inteligente que ajuda proprietários de aeronaves, operadores, MROs e OEMs a aumentar o tempo de operação de aeronaves. Sua plataforma SaaS baseada em nuvem oferece acompanhamento de manutenção, gerenciamento de inventário e ordens de serviço, operações de voo, distribuição de publicações técnicas, análise de defeitos, gestão de confiabilidade e solução de problemas guiada. A Veryon se integra via APIs REST, utiliza IA/ML para análises e diagnósticos, e enfatiza segurança e compliance (ISO 27001/9001) para clientes de aviação comercial, empresarial e de helicópteros em todo o mundo.

Descrição

• Lead, coach, and grow a Professional Services team distributed across multiple regions • Own delivery end-to-end — implementation, onboarding, and the handoffs on either side of it • Serve as the connective tissue across a geographically distributed Customer Experience organization — making sure every region has the same visibility, context, and support • Build the methodology this team runs on: playbooks, tools, and processes that work consistently regardless of where the work is happening • Actively identify where AI can accelerate delivery — implementation planning, data migration, documentation, QA, customer communication — and drive adoption of those tools and workflows across the team • Partner with Sales and Customer Success on deal scoping, expansion conversations, and lifecycle handoffs that don't drop customers on the floor • Feed real implementation insight back to Product and Engineering — you'll know faster than almost anyone where the product friction actually lives • Own the numbers: delivery timelines, utilization, customer satisfaction, project health — and know what to do when they slip • Be the executive escalation point when an implementation gets hard, and be someone customers trust in that moment • Plan resourcing and capacity across regions ahead of the business, not in reaction to it

🎯 Requisitos

• 8+ years in professional services, implementation, or delivery leadership at a SaaS or technology company • 5+ years leading and developing a services team, including direct experience managing distributed or offshore teams • A track record spanning both complex, enterprise-scale implementations with real regulatory or operational stakes, and fast-turnaround, high-velocity engagements • Fluency in SaaS delivery models and project methodologies, but the judgment to know when to deviate from the playbook • Genuine curiosity about AI as a delivery lever — you've either already used AI tools to speed up implementation work, or you're the kind of leader who goes looking for that instead of waiting to be told • Comfort operating across time zones and cultures, with the flexibility to build real working relationships with teams around the world, not just manage them from a distance • The stakeholder range to work a room with an engineer in it one hour and a C-level customer the next

🏖️ Benefícios

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development