Senior Manager, Product Solutions, Patient Services

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🕒 Julho 6

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Viatris

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2020

🏥 Saúde

💊 Farmacêutico

⚕️ Seguro de Saúde

Healthcare • Pharmaceuticals • Healthcare Insurance

Viatris é uma empresa global de saúde comprometida em ampliar o acesso a medicamentos de alta qualidade para pacientes no mundo todo. Oferece um portfólio diversificado de produtos, incluindo marcas e genéricos, e atua em diversas áreas terapêuticas que abrangem tanto doenças não transmissíveis quanto infecciosas. A Viatris opera com o objetivo de assegurar um fornecimento confiável de medicamentos, garantindo que os pacientes recebam os tratamentos de que precisam, quando e onde precisam. A empresa é dedicada ao empoderamento em saúde, promovendo uma vida mais saudável ao longo das diferentes fases da vida, apoiada por sua plataforma global de saúde. Suas operações se baseiam em um forte compromisso com sustentabilidade, governança corporativa e conformidade regulatória em diferentes regiões.

Descrição

• Support the development and execution of long-term patient services strategy aligned with organizational and brand priorities, ensuring scalability, innovation, and measurable outcomes • Manage analytics and operational components of patient hub services programs including updating and maintaining performance dashboards and HUB data interpretation for purposes of assessing hub program utilization and performance against defined KPIs • Meet with Viatris and external vendor stakeholders to communicate program issues and escalate situations appropriately • Assist in the development of applicable SOWs/SOPs • Work cross-functionally with Marketing and other teams, to develop and maintain internal and external patient support program communication materials and resources • Ensure that approved versions of program communications are being utilized • Act as a single point of contact for specific sales forces, troubleshooting customer issues, ensuring customer facing roles understand how their program works • Work with vendor partner to assess service levels, staffing models, and capabilities needed for current services and go-forward services for upcoming launches • Assist or lead the contracting, materials development/approval, and implementation steps necessary for new programs for select products • Monitor program utilization, invoice tracking/approval and other activities related to managing new and/or existing copay programs • Work cross-functionally with Legal, Compliance and other appropriate teams to track industry, Regulatory (e.g. state regulations) and other factors that could impact Viatris’ copay program business rules, and revise the program rules as appropriate • Provide the appropriate program data internally/externally as needed for monitoring purposes (e.g. state law requirements) • Be the internal subject matter expert for all programs, including training/educating internal teams and new hires

🎯 Requisitos

• Bachelor's degree required (business /management, healthcare discipline or life sciences preferred) • minimum of 4-7 years' experience working in/with managing and/or supporting patient support • Experience using data to diagnose, isolate, and resolve complex issues and implementing strategies to effectively resolve problems • Experience launching new products within Women’s Health, pain, ophthalmology, cardiology, and/or SLE • Must possess knowledge of pharmacy and/or medical benefit reimbursement, billing/coding, buy and bill, insurance plans including Medicaid and Medicare Part D, payer trends, and financial assistance programs (e.g. co-pay, PAP) • Must possess ability to understand the patient and provider support experience • Ability to read and interpret complex business and/or technical documents • Ability to write comprehensive reports and detailed business correspondence • Ability to work with groups of people such as other departments and communicate known concepts • Ability to present to a group of departments • Proficiency in speaking, comprehending, reading and writing English is required with excellent written and oral communication skills • Ability to perform computations such as percentages, ratios, and rates • Ability to solve problems with complex variables through non-standardized solutions that require independent judgment and analysis • Ability to draw inferences and use deductive reasoning with no prescribed procedures to solve complex problems

🏖️ Benefícios

• competitive salaries • benefits • inclusive environment