Senior Manager, Product Solutions, Patient Services

🕒 Julho 6

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $95.000 - $193.000 / ano

⏰ Tempo Integral

🟠 Sênior

✅ Gerente de Produto

👻 Score fantasma 32%

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Viatris

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2020

🏥 Saúde

💊 Farmacêutico

⚕️ Seguro de Saúde

Healthcare • Pharmaceuticals • Healthcare Insurance

Viatris é uma empresa global de saúde comprometida em ampliar o acesso a medicamentos de alta qualidade para pacientes no mundo todo. Oferece um portfólio diversificado de produtos, incluindo marcas e genéricos, e atua em diversas áreas terapêuticas que abrangem tanto doenças não transmissíveis quanto infecciosas. A Viatris opera com o objetivo de assegurar um fornecimento confiável de medicamentos, garantindo que os pacientes recebam os tratamentos de que precisam, quando e onde precisam. A empresa é dedicada ao empoderamento em saúde, promovendo uma vida mais saudável ao longo das diferentes fases da vida, apoiada por sua plataforma global de saúde. Suas operações se baseiam em um forte compromisso com sustentabilidade, governança corporativa e conformidade regulatória em diferentes regiões.

Descrição

• Support development and execution of long-term patient services strategy aligned with organizational and brand priorities • Manage analytics and operational components of patient hub services programs, including performance dashboards and HUB data interpretation • Meet with Viatris and external vendor stakeholders to communicate program issues and escalate situations appropriately, including possible site visits to vendors and customer sites • Assist in developing applicable SOWs/SOPs • Work cross-functionally with Marketing and other teams to develop and maintain patient support program communication materials and resources • Ensure approved program communications are utilized and assist with internal approval efforts • Act as a point of contact for specific sales forces, troubleshoot customer issues, explain program operations, and define measurable sales goals • Assess vendor service levels, staffing models, and capabilities for current and upcoming services and launches • Manage vendors and program offerings including copay, PAP, prior authorization, reimbursement, and related services • Assist or lead contracting, materials development and approval, and implementation for new programs • Understand competitive program requirements, model based on internal pricing and forecasts, and establish program rules and terms and conditions • Monitor program utilization, invoice tracking and approval, and other activities for copay programs • Create and distribute internal program performance updates • Work with Legal, Compliance, and other teams to track industry and regulatory factors, including state regulations, and revise program rules as appropriate • Lead or assist implementation of program rule changes • Provide program data internally and externally for monitoring purposes • Serve as internal subject matter expert, including training internal teams and new hires • Support additional programs and product launches from a product solutions and patient services perspective, including specialty, complex, and REMS-required products

🎯 Requisitos

• Bachelor's degree required (business /management, healthcare discipline or life sciences preferred) • Minimum of 4-7 years' experience working in/with managing and/or supporting patient support; combination of experience and/or education will be taken into consideration • Experience using data to diagnose, isolate, and resolve complex issues and implementing strategies to effectively resolve problems • Experience launching new products within Women’s Health, pain, ophthalmology, cardiology, and/or SLE • Knowledge of pharmacy and/or medical benefit reimbursement, billing/coding, buy and bill, insurance plans including Medicaid and Medicare Part D, payer trends, and financial assistance programs (e.g. co-pay, PAP) • Ability to understand the patient and provider support experience • Ability to read and interpret complex business and/or technical documents • Ability to write comprehensive reports and detailed business correspondence • Ability to work with groups of people such as other departments and communicate known concepts • Ability to present to a group of departments • Proficiency in speaking, comprehending, reading and writing English • Excellent written and oral communication skills • Ability to perform computations such as percentages, ratios, and rates • Ability to analyze day-to-day operational reports and metrics, ensure HUB vendor adherence to expected service levels, identify and communicate program trends, and support continuous improvement after launch • Ability to solve problems with complex variables through non-standardized solutions requiring independent judgment and analysis • Ability to draw inferences and use deductive reasoning with no prescribed procedures to solve complex problems • Normal office situation/remote

🏖️ Benefícios

• Competitive salaries • Benefits • Inclusive environment