Manager, Quality Improvement

Vaga não está no LinkedIn

🕒 6 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $66.400 - $111.900 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

👔 Gerente

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Vibrant

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2023

💼 Consultoria

📣 Marketing

📱 Mídia

Consulting • Marketing • Media

A Vibrant é uma rede com base em filiação de profissionais de marketing de entretenimento LGBTQ+ que organiza eventos, painéis, encontros sociais e programação da indústria para apoiar, promover e conectar membros em todo o ecossistema de entretenimento e marketing. O grupo mantém um diretório de membros, comitê de liderança, oportunidades de patrocínio e programas de destaque/nomeação para mostrar o trabalho dos membros e proporcionar desenvolvimento profissional e construção de comunidade.

Descrição

• Manage, coordinate, and implement a formal quality improvement program across a large network of crisis centers • Manage internal QI activities and ensure adherence to funder and agency QI goals and deliverables • Complete QI/outcome reports for external funders and stakeholders, including SAMSHA, Vibrant QI, Board, and Committee reports • Monitor, analyze, manage, and report on performance; develop improvement strategies • Convene regular program QI meetings to review outcomes, deliverables, and KPIs • Collaborate with departments to develop proactive QI activities and ensure crisis-center compliance with contracted Lifeline operational and clinical KPIs • Investigate claims against the organization or crisis centers, including failures to follow best practices or mandated policies and procedures • Organize and facilitate meetings with high-level leadership to explain QI efforts • Manage crisis centers and data collection; use analysis and measurement skills to monitor KPIs and measure progress • Oversee Quality Improvement Specialists, including ongoing management, supervision, and staff development • Oversee preparation of written reports, data assembly, and charts and graphs representing KPIs and other data • Participate in interviewing, hiring, and onboarding staff • Collaborate with co-managers on the team • Perform other duties within the scope of the position

🎯 Requisitos

• Bachelor's Degree required in Healthcare, Public Health or Social Sciences • Master's degree preferred in Healthcare, Public Health or Social Sciences • Professional clinical licensure LCSW, LMFT, LMHC, PhD, PsyD if applicable • Leadership experience at a crisis center preferred • Experience with compliance and quality improvement activities preferred • Minimum 2 years of managerial/supervisory experience preferred • Strong analytical skills and ability to problem solve • Ability to effectively lead, engage and manage a team of specialists • Project development, management, and implementation skills • Intermediate to advanced knowledge of Microsoft Office and Google Suite • Experience in Quality Improvement and compliance activities • Basic knowledge of contact center data and analytics • Ability to be effective in a fast paced, ever changing work environment • Exceptional attention to detail with effective time management and organizational skills • Strong presentation and public speaking skills • Ability to work cooperatively and effectively with others • Strong customer-service orientation • Must be able to remain in a stationary position 50% of the time • Will constantly operate a computer and other office productivity machinery • Will frequently communicate over video calls with internal and external stakeholders

🏖️ Benefícios

• Medical insurance • Dental insurance • Vision insurance • Supplemental income insurance • Employer-paid disability insurance • Employer-paid life insurance • Pre-tax FSA for medical and dependent care • 401K available