Operations Monitor

Vaga não está no LinkedIn

🕒 Junho 8

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $27 - $32 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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Vibrant

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2023

📱 Mídia

🤝 Sem Fins Lucrativos

Media • Non-profit

A Vibrant é uma rede com base em filiação de profissionais de marketing de entretenimento LGBTQ+ que organiza eventos, painéis, encontros sociais e programação da indústria para apoiar, promover e conectar membros em todo o ecossistema de entretenimento e marketing. O grupo mantém um diretório de membros, comitê de liderança, oportunidades de patrocínio e programas de destaque/nomeação para mostrar o trabalho dos membros e proporcionar desenvolvimento profissional e construção de comunidade.

Descrição

• oversee, track, and alert on the stability and status of the 988 Lifeline • collect, analyze, distribute, and report on various data generated by the 988 series of networks • monitor, use, and advise on internal data reporting tools provided to the operations department by the 988 Lifeline data and technical teams • develop an internal timeline of additional reporting for operational needs and analysis • manage the integration of new and updated data tools into operational systems internally • alert appropriate 988 staff when an impact on network stability is observed • attend regular meetings with the 988 data team to stay abreast of internal changes • assist in the administration of 988 services over various technological modalities like chat, SMS, etc. • support the 988 Operations team with chat/text/voice testing • provide analytical support and recommendations for staffing resources to meet objectives • monitor Pause Code activations, and counselor status and review daily productivity by shift and individual counselors • assist with IT-related concerns by troubleshooting when necessary

🎯 Requisitos

• interest in mental health/suicide prevention • familiarity with the nonprofit sector • experience with technology • data-driven approach to operational improvement and design • experience with developing and implementing data reports and tools • Bachelor's degree • excellent verbal, written, and computer skills • strong analytical skills • effective time management and organizational skills • ability to create work for self and identify areas of need and opportunity • strong customer-service orientation • ability to work cooperatively and effectively with others • flexibility and versatility in a changing work environment • intermediate to advanced skills with MS Office, including Word, Excel, PowerPoint • advanced knowledge of Microsoft Excel • strong functional analytical skills (Tracking, Trending, and interpreting results) • process improvement skills in a call center environment • strong knowledge of call center metrics and systems

🏖️ Benefícios

• medical • dental • vision • supplemental income insurance • employer paid disability insurance • employer paid life insurance • pre-tax FSA for medical and dependent care • 401K available