Technical Solutions Consultant

🕒 Julho 22

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

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Vic.ai

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2016

💼 Consultoria

🏥 Saúde

🤖 Inteligência Artificial

💰 $52.000.000 Series C em 2022-12

Consulting • Healthcare • Artificial Intelligence

A Vic. ai é uma empresa que oferece uma plataforma financeira autônoma projetada especificamente para operações contábeis e financeiras. A plataforma oferece capacidades avançadas de IA para processamento de faturas, correspondência de pedidos de compra, fluxos de aprovação, pagamentos e análises no setor de contas a pagar. Ao se integrar perfeitamente com os sistemas ERP existentes, a Vic. ai ajuda os clientes a automatizar e otimizar seus fluxos de trabalho financeiros, aumentando significativamente a eficiência e a precisão, enquanto reduz o tempo gasto em tarefas manuais. Com foco em análises impulsionadas por IA e insights em tempo real, a Vic. ai capacita as empresas a tomar decisões informadas e baseadas em dados, transformando os departamentos de contas a pagar em centros de lucro.

Descrição

• Own the technical success and ongoing optimization of a portfolio of customers, serving as the primary technical point of contact and trusted advisor throughout their Vic.ai journey. • Analyze customer data to uncover trends, identify opportunities, and deliver actionable recommendations. • Translate technical findings into clear business insights for both technical and non-technical audiences. • Become a subject matter expert on the Vic.ai platform and customer workflows. • Configure and optimize customer environments, including managing configuration updates and integration changes within AIPass. • Partner with customers to improve business processes and maximize platform adoption. • Troubleshoot complex customer issues, coordinating with Product and Engineering as needed. • Use AI-powered tools and analytics platforms to improve efficiency and enhance customer outcomes. • Develop best practices, documentation, and repeatable processes that improve the customer experience. • Collaborate with Product, Engineering, and Implementations to advocate for customer needs and influence product improvements. • Stay current on emerging AI technologies and identify opportunities to leverage them internally and with customers.

🎯 Requisitos

• 3+ years of experience in Technical Consulting, Solutions Consulting, Professional Services, Technical Account Management, Customer Success, or a similar customer-facing technical role. • Strong data literacy with the ability to analyze complex datasets, understand relationships between data sources, uncover trends and opportunities, and translate technical findings into business recommendations that improve customer outcomes. • Experience working with SaaS products and enterprise customers. • Excellent communication skills with the ability to explain technical concepts in a business-friendly way. • Experience managing multiple customer priorities in a fast-paced environment. • Strong project management and organizational skills. • Preferred Qualifications • Experience with analytics or business intelligence tools such as Metabase, Looker, Power BI, Tableau, or similar platforms. • Comfortable working with CSV data, APIs, integrations, and software configuration. • Familiarity with SQL. • Experience using modern AI tools such as Claude, Cursor, MCP, ChatGPT, or similar technologies to improve productivity and problem-solving. • Previous experience in consulting, business transformation, or operational advisory roles. • Experience working with finance, accounting, or ERP systems is a plus.

🏖️ Benefícios

• Competitive compensation • Equity • Comprehensive benefits • Flexible remote-first culture • Opportunities to collaborate across teams