Senior Client Data Operations Specialist

Vaga não está no LinkedIn

🕒 Junho 11

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $80.000 - $100.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

Candidatar-se

Encontrar Vagas Remotas Similares

Receber Emails de Vagas Remotas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Vida Health

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2014

⚕️ Seguro de Saúde

🧘 Bem-estar

☁️ SaaS

Healthcare Insurance • Wellness • SaaS

A Vida Health é uma empresa comprometida em melhorar os resultados de saúde para várias condições físicas e mentais, incluindo diabetes, obesidade, depressão e hipertensão. Oferecem um cuidado personalizado, liderado por profissionais humanos, combinado com tecnologia digital para gerenciar e tratar essas condições complexas. A Vida Health faz parcerias com empregadores, planos de saúde e consultores para fornecer soluções abrangentes de saúde. Seus serviços incluem bate-papos por vídeo e mensagens de texto com provedores de saúde, e utilizam aprendizado de máquina e dispositivos sincronizados para personalizar o atendimento aos membros. Eles focam em economias de custo significativas e na melhoria dos resultados de saúde para condições cardiometabólicas, garantindo resultados e oferecendo até 100% das taxas de risco tanto para cuidados físicos quanto mentais.

Descrição

• Serve as Vida's senior technical point of contact for data exchange negotiations with clients and vendors, including SFTP/file transfer specifications, connection setup, and protocol agreements. • Define and communicate expectations for inbound and outbound file exchanges- formats, schedules, error handling, and escalation paths. • Lead onboarding of new client data feeds from kickoff through steady-state, ensuring a smooth and well-documented handoff. • Own the quality of data received from clients- you are the accountable party for ensuring inbound files are complete, accurate, timely, and spec-compliant. • Establish and enforce data quality standards and acceptance criteria for all inbound feeds; reject or escalate non-conforming data rather than letting it flow downstream. • Proactively detect quality degradation trends before they become business-impacting issues, and drive resolution directly with client technical teams. • Partner with engineering and analytics to understand how upstream data quality affects downstream member outcomes, billing accuracy, and client reporting- and use that context to prioritize where quality improvements matter most. • Maintain clear, accurate documentation of all active integrations, specs, data dictionaries, and known quality issues. • Monitor and manage ongoing inbound and outbound file exchange workflows, triaging issues and driving resolution with internal and external stakeholders. • Maintain SLA awareness across client feeds and escalate proactively when at risk. • Observe existing workflows and proactively identify opportunities to improve efficiency, reduce manual touchpoints, and increase data quality. • Partner with the product team to translate operational pain points into platform enhancements within Client Command Center: Configure. • Identify and drive standardization opportunities across clients and vendors- reducing one-off configurations and building toward scalable, repeatable patterns. • Work closely with the Data Management Associate to divide coverage, share knowledge, and build team capability. • Collaborate with engineering and product on integration specs and platform tooling. • Partner with Client Success Managers to ensure data operations align with client commitments and SLAs, which may include attendance at client-facing meetings.

🎯 Requisitos

• 5+ years of experience in data operations, data integration, or technical client success- ideally in a healthcare SaaS environment. • Hands-on experience with SFTP/managed file transfer (MFT)- setup, troubleshooting, and spec documentation. • Strong working knowledge of common healthcare data formats (e.g., EDI 834/837, HL7, FHIR, delimited flat files). • Demonstrated ability to communicate technical requirements clearly to both technical and non-technical client stakeholders. • A strong bias toward quality ownership- you don't pass bad data downstream and ask questions later. • Experience identifying and leading process improvement initiatives- you don't wait to be asked. • Comfortable working across product, engineering, and client-facing teams simultaneously.