Senior Product Manager – Member Experience

🕒 Julho 23

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $150.000 - $160.000 / ano

⏰ Tempo Integral

🟠 Sênior

✅ Gerente de Produto

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Vida Health

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2014

🏥 Saúde

🍽️ Alimentos e Bebidas

💼 Consultoria

Healthcare • Food & Beverage • Consulting

A Vida Health é uma empresa comprometida em melhorar os resultados de saúde para várias condições físicas e mentais, incluindo diabetes, obesidade, depressão e hipertensão. Oferecem um cuidado personalizado, liderado por profissionais humanos, combinado com tecnologia digital para gerenciar e tratar essas condições complexas. A Vida Health faz parcerias com empregadores, planos de saúde e consultores para fornecer soluções abrangentes de saúde. Seus serviços incluem bate-papos por vídeo e mensagens de texto com provedores de saúde, e utilizam aprendizado de máquina e dispositivos sincronizados para personalizar o atendimento aos membros. Eles focam em economias de custo significativas e na melhoria dos resultados de saúde para condições cardiometabólicas, garantindo resultados e oferecendo até 100% das taxas de risco tanto para cuidados físicos quanto mentais.

Descrição

• Own the member experience product backlog and support roadmap development: prioritize, scope, ship, and measure improvements to the core product (home screen, logging, goal setting, content, care team interactions). • Drive A/B testing and rapid experimentation to improve engagement, activation, and retention metrics. • Manage bug triage and quality for the member experience; ensure a reliable, performant product. • Partner with engineering and design to maintain product velocity, unblock delivery, and manage technical tradeoffs. • Translate client requests and stakeholder input into well-scoped product work without compromising member experience quality. • Own member experience metrics, including engagement, retention, churn, activation rate, and NPS. • Build, maintain, and report on dashboards in Looker and PostHog; establish regular data review cadence and ensure learnings are socialized. • Analyze user behavior to identify friction points, drop-off patterns, and opportunities for improvement. • Design and interpret experiments; bring data-informed recommendations to product and leadership forums. • Work closely with design to develop and iterate on UX improvements and ensure member-first thinking in all product decisions. • Partner with clinical teams to ensure product changes support care delivery, medication management, and coaching workflows. • Collaborate with other PMs to ensure seamless handoff from enrollment into the core experience. • Coordinate with marketing to improve re-engagement and lifecycle messaging. • Socialize updates and learnings clearly and consistently with cross-functional partners across the organization. • Contribute to the Vida 2.0 vision by surfacing insights from current product performance, member feedback, and competitive analysis. • Help stand up user research infrastructure: recruit participants, support moderated testing, synthesize findings. • Support concept validation and prototype testing for next-generation member experiences. • Additional responsibilities as needed.

🎯 Requisitos

• Bachelor’s degree required. • 5+ years of product management experience, with at least 3 years shipping consumer or patient-facing digital products. • Proven track record improving engagement, retention, or activation metrics in a mobile or web product. • Strong analytical skills: comfortable with SQL, product analytics tools (Looker, PostHog, Amplitude or similar), and A/B testing frameworks. • Experience running the full product lifecycle: discovery, scoping, shipping, measuring, iterating. • Excellent cross-functional communication: able to work effectively with engineering, design, clinical, and business stakeholders. • Comfortable operating in a fast-moving, ambiguous environment with shifting priorities. • Clear, concise writer who can turn complexity into actionable product artifacts. • Healthcare or digital health experience: chronic care, telehealth, behavior change programs, GLP-1 management, or similar. • Experience with personalization, recommendation systems, or AI/ML-powered product features. • Familiarity with behavioral design frameworks (BJ Fogg, COM-B, habit formation, nudge theory). • Experience with React Native or mobile app development workflows. • Background in B2B2C products where you’ve balanced end-user experience with enterprise client needs.